Alexandria Lemanski
Troy,MT
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Manager
Tropical Touch Spa
Walled Lake, MI
01.2022 - 09.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Sold memberships, sessions, and interacted with clients to ensure full satisfaction of their experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer retention and loyalty.
- Developed and implemented marketing strategies to increase customer base
Server
Peas And Carrots Hospitality
Bloomfield Hills, MI
09.2021 - 03.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided excellent customer service to ensure satisfaction.
Paraprofessional
Schoolcraft Elementary School
Schoolcraft, MI
11.2019 - 06.2020
- Supervised students during non-instructional times, including lunch and recess.
- Taught daily life skills and behaviors to students with learning disabilities, to build practical knowledge.
- I worked individually with specific students on specific topics in which they needed to excel.
- Supported classroom teacher with daily instruction and management of student activities.
- Organized student performance and enrichment activities to facilitate learning.
Dispatcher
Western Michigan University
Kalamazoo, MI
02.2018 - 03.2019
- Oversaw communications within assigned territories.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Received and dispatched calls for emergency services.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Assigned drivers to appropriate routes based on customer needs.
Education
High School Diploma -
Clarkston High School
Clarkston, MI05-2018
Skills
- Marketing
- Time management
- Sales techniques
- Task delegation
- Documentation and reporting
- Brand management
Affiliations
- I like to read, and spend time with my animals. I am good at art, as well as makeup art. I like staying fit and healthy, and going to the gym.
Languages
Spanish
Limited
Timeline
Manager
Tropical Touch Spa
01.2022 - 09.2024
Server
Peas And Carrots Hospitality
09.2021 - 03.2022
Paraprofessional
Schoolcraft Elementary School
11.2019 - 06.2020
Dispatcher
Western Michigan University
02.2018 - 03.2019
High School Diploma -
Clarkston High School
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