Alex Lemaster
Ocala,FL
Summary
Hardworking and reliable candidate focused on going the extra mile to support team and serve customers. Trained in Customer Service and offering top-notch attention to detail. Motivated to continue to learn and grow in the Customer Service industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Doordash Driver
DoorDash
04.2021 - Current
- Drive to various locations to pick up orders
- Shopping for items in store using Red card
- Check orders to insure all items are present
- Drive to customer location to drop off order
- Insuring order is in safe place on "Leave at my door" orders.
- Top perfomance status
Fullfillment Specialist
Chewy
12.2021 - 03.2023
- Drove equipment to fulfill orders
- Used wrist rocket to choose product for orders
- Making shipping boxes for orders
- Pick boxes to be used for orders
- Loading carts with labeled boxes
- Cleaned facility as we go
Salon Guest Coordinator
Ulta
10.2021 - 12.2021
- Maintained salon cleanliness
- Ordered salon supplies
- Restocked color and shampoo bar
- Washed and folded towels and capes
- Scheduled and confirmed 50+ client appointments
- Checked out clients
Customer Service Representative
Ansafone Contact Centers
08.2021 - 09.2021
- Managed 50+ customer calls per day
- Assisted customers updating/fixing their accounts
- Utilized numerous programs at once
- Experience in Microsoft programs
Barber/Stylist, Independent Contractor Stylist
Brandi's Place
01.2019 - 01.2021
- Haircuts and beard trims
- Cleaned shop
- Disinfection of all tools and station
- Keyholder
Hairstylist
Split Endz
08.2016 - 11.2017
- Haircuts and styles
- All-over color and highlights
- Cleaned the shop
- Sold products
- Commissioned stylist
Customer Service Representative
Sitel
09.2013 - 01.2014
- Managed 50+ customer service calls for ToysRUs
- Resolved customer issues
- Worked for inbound call center
- Helped customers find or place orders
- Worked some overnights
- Logged customer inquiries in computer after each call
Shift Manager
Supercuts
03.2007 - 05.2012
- Keyholder
- Morning opening including recording stats for previous day, calling in stats to Area Supervisor, and opening register
- Evening closing including counting register at end of day, closing paperwork, and shop clean-up
- Haircuts, styles, and all chemical services provided
- Salon safety trainer and executing monthly safety checklists for salon
- Inventory and product ordering
- Educated clients on product
- Increasing product
Education
Vocational Certificate - Cosmetology
College of Central Florida
08.2007
High School Diploma -
North Marion High School
Citra, FL05.2006
Skills
- Typing Proficiency 39/wpm
- Customer Service
- CRM Software
- Multitasking
- Member Account Management
- Simple Data Entry
- Verify Data
- Handling Paperwork
Certification
Cash Handling (10+ years)
Cleaning Experience (10+ years)
Stocking products (10+ years)
Inventory (5 years)
Professional Product Knowledge (10+ years)
Hair Knowledge (10+ years)
Customer Service (10+ years)
Retail Sales (10+ years)
Front Desk (10+ years)
Communication Skills (10+ years)
Assistant Manager Experience (5 years)
POS (10+ years)
Telemarketing (1 year)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Fullfillment Specialist
Chewy
12.2021 - 03.2023
Salon Guest Coordinator
Ulta
10.2021 - 12.2021
Customer Service Representative
Ansafone Contact Centers
08.2021 - 09.2021
Doordash Driver
DoorDash
04.2021 - Current
Barber/Stylist, Independent Contractor Stylist
Brandi's Place
01.2019 - 01.2021
Hairstylist
Split Endz
08.2016 - 11.2017
Customer Service Representative
Sitel
09.2013 - 01.2014
Shift Manager
Supercuts
03.2007 - 05.2012
Vocational Certificate - Cosmetology
College of Central Florida
High School Diploma -
North Marion High School