Kimberly Acosta
McAllen,TX
Summary
Engaging and motivated customer service professional with 5+ years of experience in delivering effective and timely resolutions of customer inquiries with the ability to multi-task and adapt to customer's needs. Proven record of call quality standards met in previous employments with call centers, TTEC and Senture. Excited and eager to join a great company to grow customer loyalty, knowledge of systems and maintain the highest level of customer service.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
DoorDash Driver
DoorDash
10.2022 - Current
- Strengthened important transferable skills like organization, customer service, and self-motivation
- Assisted 50+ customers daily with a smile, verified orders before delivery and coordinated efficient routes to avoid delays and optimize schedules. Key Achievements: -Awarded Top Dasher for 3 consecutive months for meeting top criteria ratings and going above and beyond for customers
Photography Assistant
Norma Acosta's Photography
04.2022 - Current
- Establish and maintain client rapport building personal and positive relationships gaining customer's trust and loyalty
- Assisted over 300 photoshoots and counting while working directly with Main Photographer to assist in lighting, equipment/prop setup, posing, etc.
Customer Service Representative - CVS Retail OTC
TTEC
12.2022 - 02.2023
- Applied customer service skills to identify issues, analyze info. and quickly provide solutions to client concerns
- Assisted over 50+ member calls daily placing new orders, researching order status, client concerns and log-in troubleshooting with minimal wait times
- Provided accurate info. about client products and services and how to locate and use them. Key Achievements: -Received A+ on graded call scenarios. -Received positive customer feedback for my patience and excellent customer service.
Customer Service Representative - TRICARE/Humana
Senture
10.2021 - 03.2022
- Actively listened to client concerns with professional courtesy, recognized opportunities to offer additional info., documented each inquiry info. into database in timely manner
- Informed members of available insurance options, completed registration process, processed payments and updated account info. Key Achievements: -Received recognition by supervisor for scoring average of 95% on quality graded calls for first graded month -Passed every random quality graded call and received score of 100 7x in a row. -Personally recognized by team lead member for handling and documenting difficult call so well and thoroughly
Front Desk Receptionist
F.I.T. Lab Fitness
12.2019 - 07.2020
- Cultivated interpersonal skills by building positive relationships with others
- Greeted 100+ guests daily, engaged in pleasant conversations through check-in process, directed over 50+ incoming and outgoing calls daily, used internal software to process reservations, check-ins, cancellations, client account updates, payments and files
Box Office Attendant
Cinemark Bistro
03.2016 - 03.2020
- Demonstrated respect, friendliness and willingness to help wherever needed
- Positively greeted over 100+ customers per day, answered incoming calls assisting customer inquiries using active listening skills and determining the best resolution approach in a professional, timely manner
Suite Attendant
Bert Ogden Arena/HEB Park
06.2018 - 03.2019
- Worked well in a fast-paced environment both independently and as a team
- Maintained customer satisfaction by delivering exceptionally friendly and attentive service while upselling food and beverage, liquor and beer sales.
Education
Bachelor of Arts - Rehabilitation Services
05.2024
High School Diploma -
06.2018
Associate of Arts - Interdisciplinary Studies
05.2018
Skills
- Problem-Solving, Conflict Resolution
- Adaptable and Detail-Oriented
- Empathy, Courtesy, Patience
- Calm and Professional Under Pressure
- Interpersonal and Communication Skills
- Microsoft Windows and Computer Savvy
- Building Customer Trust and Loyalty
- Active Listening and Time Management
- Typing speed 60 WPM
Timeline
Customer Service Representative - CVS Retail OTC - TTEC
12.2022 - 02.2023
DoorDash Driver - DoorDash
10.2022 - Current
Photography Assistant - Norma Acosta's Photography
04.2022 - Current
Customer Service Representative - TRICARE/Humana - Senture
10.2021 - 03.2022
Front Desk Receptionist - F.I.T. Lab Fitness
12.2019 - 07.2020
Suite Attendant - Bert Ogden Arena/HEB Park
06.2018 - 03.2019
Box Office Attendant - Cinemark Bistro
03.2016 - 03.2020
The University of Texas Rio Grande Valley - Bachelor of Arts, Rehabilitation Services
Edinburg High School - High School Diploma,
South Texas College - Associate of Arts, Interdisciplinary Studies
Certification
- Substitute Teacher Certification
- Food Handler's Certification
- Texas TABC Certification
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
Remote Work Setup
High-Speed and reliable internet connection with Spectrum. Dedicated home office space with a quiet environment for focused work.
References
References available upon request.
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