Alex Lemmen
Hudsonville,MI
Summary
Dynamic manager with a proven track record at Gerber Collision, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and built strong relationships with clients and suppliers. Skilled in operations management, consistently achieving goals while fostering a collaborative team environment.
Overview
20
20
years of professional experience
Work History
Manager
Gerber Collision
04.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Team Leader
US Army
10.2005 - 10.2008
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Criminal Justice
ITT Technical Institute
OnlineG E D -
Wyoming Community Ed.
Wyoming, MI08.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
- Operations management
- Performance management
- Conflict resolution
Timeline
Manager
Gerber Collision
04.2009 - Current
Team Leader
US Army
10.2005 - 10.2008
Criminal Justice
ITT Technical Institute
G E D -
Wyoming Community Ed.
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