Alex Leon

• Oversaw daily operations to ensure compliance with company standards and policies.
• Managed budget allocations, optimizing resource utilization across departments.
• Led marketing initiatives to increase membership retention and community engagement.
• Analyzed performance metrics to identify areas for operational improvement.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Provide troubleshooting assistance for customer orders, account statuses and relevant problems.

Stay up-to-date with new product and feature launches and ensure sales team is on board.

Review pending orders and specific customers requests to ensure excellent customer service and customer experience. Suggest sales process improvements.

• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

• Buying and selling stock options within the same trading day.
• Implementing trading strategies to maximize profit and minimize risk.
• Use trading platform and software to execute trades and manage portfolio.
• Maintaining strict financial risk management by setting stop-loss orders and knowing when to exit a trade.

• Develop and manage environment that attracts and retains gym members with a focus on customer service.
• Manage recruitment, staff onboarding, and training to properly staff the health club.
• Manage finances, including money received, credit card revenue, refunds, staff salary and expenses for maintenance.
• Track gym business progress, including rate of member signups and loss. Create cleaning schedule, supervise, and inspect to maintain cleanliness.