Alex Lescano
Dunellen,New Jersey
Summary
Senior Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
12
12
years of professional experience
Work History
IT Support Technician
Brother International
08.2015 - Current
- Provided complete IT technical support services and assisted global management teams to ensure efficient business processes
- Establish process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate.
- Researched and implemented new imaging processes for Windows 10/11 machines.
- Performed hardware and software troubleshooting, maintenance, and installation as required by staff.
- Created user manuals and provided technical support sessions for new employees.
- Implemented and tested new software as well as upgraded existing software.
- Administered user's rights, memberships, and access in Active Directory.
- Maintained the IT asset database and tracked hardware.
- Performed software updates and patches.
- Proficient in Microsoft Intune administration, configuration, and troubleshooting.
- Experience with Intune device enrollment (Autopilot, Self-Deployment)
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Information Technology - IT Security
Dun & Bradstreet
12.2014 - 06.2015
- Monitored active threats and reported intel
- Reviewed logs from SIEM tool QRadar and worked with 3 party
- Reporting findings on systems infected with malware
Teller
PNC Bank
05.2014 - 12.2014
- Processed transactions for customers
- Cashed checks, completed deposits, withdrawals, and other requests
- Communicated product and service requests to clients
- Ensured quick and high-quality customer satisfaction
Package Handler
UPS
03.2013 - 08.2014
- Loaded and unload trucks while maintaining safe work conditions
- Maintained inventory for all handled boxes
- Followed instructions and helped value add through feedback
Education
Associate - Applied Science in Network Systems Administration
DeVry University
North Brunswick, New Jersey01.2014
Skills
- Windows 2000, XP, Vista, 7, 8, 10, 11
- Windows Server 2003
- RHEL5
- TCP/IP Configurations
- Wireless networks
- Drivers and Peripherals
- AV equipment
- Ticketing system experience
- Mobile device management
- Asset management
- Printer support
- End-user training
- Active Directory management
- Incident management
- Software deployment
- Wireless networking
- VoIP systems
- Patch management
- Data backup management
- Technical support
- Software installation
- Remote support
- Access issue resolution
- User credential management
- System administration
- Ticket management
- Technical troubleshooting
- Hardware troubleshooting
- User support
- Mac systems
- MS office proficiency
- Hardware and peripherals
- Operating systems
Languages
English
fluent
Spanish
fluent
Timeline
IT Support Technician
Brother International
08.2015 - Current
Information Technology - IT Security
Dun & Bradstreet
12.2014 - 06.2015
Teller
PNC Bank
05.2014 - 12.2014
Package Handler
UPS
03.2013 - 08.2014
Associate - Applied Science in Network Systems Administration
DeVry University
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