Alex Livingston
Soddy Daisy,TN
Summary
Dynamic professional with extensive operational experience in driving client success. Proven leadership in employee enrollment meetings and effective resolution of complex service issues. Expertise in developing strategic benefit solutions tailored to diverse client needs. Demonstrated success in enhancing customer engagement and fostering strong client partnerships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Liaison
BlueCross BlueShield Of Tennessee
Chattanooga, TN
01.2022 - Current
- Supported large group account management through effective service and communication.
- Facilitated enrollment meetings as requested by clients to ensure understanding of offerings.
- Resolved service issues promptly, providing timely marketing information as needed.
- Presented customer feedback to product strategy teams for continuous improvement.
- Fostered positive relationships with customers and brokers to enhance trust in products.
- Promoted ongoing interest in services by maintaining confidence among clients and partners.
Client Management Associate
BlueCross BlueShield Of Tennessee
Chattanooga, TN
02.2020 - 01.2022
- Provided administrative assistance on various marketing initiatives for account management and sales departments.
- Obtained and analyzed customer feedback, presenting insights to product strategy teams.
- Handled routine inquiries and delivered relevant marketing information to clients and prospects.
- Nurtured strong business relationships to encourage ongoing engagement with products and services.
Benefits Representative - Single Point of Contact
BlueCross BlueShield Of Tennessee
Chattanooga, TN
12.2017 - 02.2020
- Delivered exceptional service to brokers and group administrators, securing commitment to existing business and encouraging new opportunities.
- Corresponded with group administrators and brokers via email and phone regarding benefits, eligibility, and billing for health, dental, and vision insurance.
- Cultivated relationships with internal and external departments to enhance member experience.
Customer Service Representative Expert – Provider Interplan Operations
BlueCross BlueShield Of Tennessee
Chattanooga, TN
04.2015 - 12.2017
- Enhanced customer satisfaction through strategic initiatives focused on resolving concerns promptly.
- Supported facilities and physicians in managing issues with claims processing and eligibility verification.
- Engaged with external teams to troubleshoot discrepancies and formulate effective solutions.
Education
Master of Science - Criminal Justice
The University of Tennessee at Chattanooga
Chattanooga, TN12.2015
Bachelor of Science - Criminal Justice
The University of Tennessee at Chattanooga
Chattanooga, TN12.2011
Skills
- Demonstrated knowledge of negotiating techniques
- Exceptional interpersonal and organizational skills
- Assertive, persuasive, and diplomatic abilities
- Ability to establish and maintain a high level of customer trust and confidence
- Ability to communicate clearly and concisely while multitasking
- Tennessee Life and Health Insurance License
Certification
Licensed Health, Accident & Life Insurance Producer, TN, 12/01/20
Timeline
Marketing Liaison
BlueCross BlueShield Of Tennessee
01.2022 - Current
Client Management Associate
BlueCross BlueShield Of Tennessee
02.2020 - 01.2022
Benefits Representative - Single Point of Contact
BlueCross BlueShield Of Tennessee
12.2017 - 02.2020
Customer Service Representative Expert – Provider Interplan Operations
BlueCross BlueShield Of Tennessee
04.2015 - 12.2017
Master of Science - Criminal Justice
The University of Tennessee at Chattanooga
Bachelor of Science - Criminal Justice
The University of Tennessee at Chattanooga