Alex Lomberto
Franklin
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Proficient in Excel, Word, Google and other financial instruments
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Operations Intern
HubSearch
06.2025 - Current
- Analyzed sales data to identify trends and support decision-making processes.
- Assisted in preparing sales forecasts and performance reports for management review.
- Coordinated communication between sales teams and cross-functional departments to enhance collaboration.
- Supported CRM system updates, ensuring accurate tracking of customer interactions and sales activities.
- Assisted Sales Operations Manager on various tasks which increased overall productivity and efficiency of the team.
Shift Leader
Jersey Mike’s Subs
01.2019 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Server
Fishbones Grill and Café
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barback
Fishbones Grill and Café
06.2023 - 08.2023
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted up to 3 bartenders with drink preparation tasks, resulting in faster service for patrons.
- Implemented and executed a training program for newly hired barbacks
Chef
Alias Coffee Shop
06.2022 - 08.2022
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Food Runner
Nancy’s Restaurant
06.2022 - 08.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
Bachelor of Science - Finance, Management
Fairfield University
05-2026
Skills
- Microsoft Excel
- CRM management
- Sales process optimization
- Sales strategy development
- Customer service
- Teamwork and collaboration
- Time management
- Goal oriented
- Outgoing personality
- Sales strategies
Certification
Massachusetts Institute of Technology, Boston MA
Artificial Intelligence: Implications for Business Strategy
Timeline
Sales Operations Intern
HubSearch
06.2025 - Current
Server
Fishbones Grill and Café
06.2024 - 08.2024
Barback
Fishbones Grill and Café
06.2023 - 08.2023
Chef
Alias Coffee Shop
06.2022 - 08.2022
Food Runner
Nancy’s Restaurant
06.2022 - 08.2022
Shift Leader
Jersey Mike’s Subs
01.2019 - Current
Bachelor of Science - Finance, Management
Fairfield University
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