Alexander MacIntyre
Charleston,SC
Summary
Dedicated Community Outreach Coordinator with advanced understanding of marketing, organizational and service principles. Excellent communication and planning abilities. Pursuing new professional challenge with room for advancement.
Overview
6
6
years of professional experience
Work History
Community Specialist
lululemon
10.2021 - Current
- Conducted regular team performance evaluations and provided tailored feedback to enhance productivity and customer service.
- Utilized Power BI to analyze sales trends and develop targeted strategies to achieve daily and weekly sales goals.
- Established and nurtured partnerships with local organizations and influencers to increase brand awareness and community engagement.
- Developed comprehensive plans for potential brand ambassadors, aligning with regional marketing strategies and objectives.
- Utilized lululemon brand name and our outreach platform, reaching 30,000 residents, to cultivate brand deals with local businesses, amplifying brand visibility and community engagement. Additionally, spearheaded impactful fundraisers and charity events, further strengthening our community ties and leaving lasting positive impact.
Senior Internship
Heights Global Marketing
08.2020 - 05.2021
- Conducted comprehensive evaluation of marketing strategy for Finger Lakes Drone Photography, analyzing market trends and customer feedback to identify areas for improvement.
- Designed and distributed targeted survey to 10,000 individuals within company's target market, gathering valuable insights to inform strategic decision-making.
- Presented three strategic options, including orthomosaic mapping, wedding photography, and sports and entertainment services, to company president, facilitating informed decision-making and future planning.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
Senior Service Desk Lead Consultant
Le Moyne College
01.2018 - 05.2021
- Provided timely and effective technical support to Le Moyne College staff, students, and alumni, both remotely and in-person.
- Proactively sought out relevant training to stay abreast of updates and changes to call-tracking system, ensuring efficient resolution of technical issues.
- Collaborated with IT team members to manage approximately 15 calls an hour to troubleshoot complex problems and implement solutions to improve overall system functionality and user experience.
- Mentored junior team members, fostering collaborative and supportive work environment.
Chatbot Requirements Lead
DuPont
07.2020 - 08.2020
- Partnered with human resources department and international service center to identify and document chatbot conversation tree requirements, streamlining HR processes.
- Developed and implemented chatbot conversation trees in ServiceNow HR platform, enhancing efficiency and accessibility of HR services for employees.
- Conducted thorough testing and quality assurance to ensure accuracy and effectiveness of chatbot functionality, providing ongoing support and updates as needed.
Online Banking Specialist
NBT Bancorp inc.
05.2019 - 08.2019
- Reviewed and processed new bank account applications, verifying customer information and assessing eligibility based on established criteria.
- Administered access to established bank accounts, adhering to security protocols and regulatory guidelines to protect customer assets and data.
- Enhanced user experience by troubleshooting and resolving online banking issues promptly.
- Optimized account management processes through effective utilization of CRM tools, enhancing team efficiency.
Education
Bachelor of Science - Analytics and Marketing
Le Moyne College
Syracuse, NY05.2017
Skills
- Proficient in R and Python
- Advanced troubleshooting in Mac, Microsoft, and Google OS
- Adobe Photoshop, Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with Microsoft Power BI, VMware, SQL
- Nonprofit experience
- Community Engagement
- Multicultural Sensitivity
- Partnership Development
- Project Leadership
- Presentation Skills
Volunteer Experience
- Transported rescued animals to shelters from the USVI
- Distributed food and supplies to homeless populations
- President of a club that 3D printed temporary prosthetics for children
RockSteady Instructor
1. Advanced from volunteer to Head Coach role in Rocksteady Boxing program, specializing in strength and conditioning for individuals with Parkinson's disease, demonstrating leadership and dedication to improving clients' physical and mental well-being.
2. Tailor boxing drills and strength training exercises to address unique challenges of Parkinson's, fostering a supportive and empowering environment while promoting community and camaraderie among participants.
Timeline
Community Specialist
lululemon
10.2021 - Current
Senior Internship
Heights Global Marketing
08.2020 - 05.2021
Chatbot Requirements Lead
DuPont
07.2020 - 08.2020
Online Banking Specialist
NBT Bancorp inc.
05.2019 - 08.2019
Senior Service Desk Lead Consultant
Le Moyne College
01.2018 - 05.2021
Bachelor of Science - Analytics and Marketing
Le Moyne College