Dynamic customer service professional with expertise in active listening and critical thinking. Successfully improved service processes and trained team members, contributing to enhanced customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rollerdome
Williamsburg, VA
04.2022 - Current
Exhibited high energy and professionalism when dealing with clients and staff.
Sought ways to improve processes and services provided.
Followed up with customers about resolved issues to maintain high standards of customer service.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Trained staff on operating procedures and company services.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.