Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Maloney

Mechanicsville

Summary

Dynamic customer service professional with expertise in active listening and critical thinking. Successfully improved service processes and trained team members, contributing to enhanced customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Rollerdome
Williamsburg, VA
04.2022 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.

Education

High School Diploma -

John Randolph Tucker
Richmond, VA
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Efficiency
  • Complaint handling
  • Relationship building
  • Payment processing
  • Order processing
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Rollerdome
04.2022 - Current

High School Diploma -

John Randolph Tucker