Alex Maynard
Brighton
Summary
Dynamic Partner Relationship Manager recognized for boosting sales volume through strategic partner engagement and tailored support. Skilled in assessing performance metrics to identify growth opportunities and enhance service delivery. Committed to aligning product development with client needs, fostering long-term relationships that drive revenue.
Overview
10
10
years of professional experience
Work History
Sr. Partner Relationship Manager
Mortech, a Zillow Group business
Remote
03.2023 - Current
- Designed and executed strategies to strengthen relationships with existing partners.
- Increased sales volume by providing tailored support to new and inactive customers.
- Conducted assessments of partner performance, pinpointing areas for improvement and growth opportunities.
- Coordinated with product development teams to design services that meet client needs.
- Conducted market research and reported on competitors.
Client Success Manager
Spruce
Remote
03.2022 - 10.2022
- Streamlined onboarding process for new clients, ensuring smooth transition to stabilized service delivery.
- Served as primary contact for client leadership post-onboarding phase.
- Managed client integrations and maintained up-to-date internal profiles to support service continuity.
- Acted as client advocate to internal teams, ensuring alignment with needs.
- Performed regular client check-ins to gauge sentiment and highlight relevant new features.
- Monitored client KPIs and SLA reporting in collaboration with CX team.
- Collaborated with product team to test and launch new features.
- Researched best practices to drive continuous improvement initiatives.
Account Manager
Amrock
Detroit
02.2019 - 02.2022
- Transitioned client base by becoming original team member for 'broker client' account management group.
- Assisted account executives in securing new clients and nurturing existing relationships through targeted sales visits.
- Clarified client expectations and relayed feedback to leadership, ensuring alignment with client needs across the organization.
- Developed and maintained reporting to provide clients with insights on business volume trends and issues.
- Partnered with business leaders to align production vision and expand up-sale opportunities.
- Collaborated with technology and operations teams to enhance internal systems and processes.
- Conducted analysis of reporting for operations and sales to identify and resolve process breakdowns.
- Maintained pipeline reporting while developing comprehensive business profiles.
Account Executive
Amrock
Detroit
08.2016 - 01.2019
- Increased capture rate by 5% through targeted outreach and follow-up strategies
- Created and refined sales strategies used by sales team
- Extracted and analyzed data to identify trends and opportunities, informing strategic sales decisions
- Coordinated creation of marketing campaigns and materials to enhance brand awareness and engagement
- Participated in trade shows to actively promote brand visibility and engagement with potential customers.
Education
Bachelor of Business Administration -
Siena Heights University
Adrian, MI05-2010
Skills
- Account management
- Stakeholder engagement
- Digital transformation
- Integration strategies
- Data-driven decisions
- Process improvement
- Organization
- Conflict Resolution
Timeline
Sr. Partner Relationship Manager
Mortech, a Zillow Group business
03.2023 - Current
Client Success Manager
Spruce
03.2022 - 10.2022
Account Manager
Amrock
02.2019 - 02.2022
Account Executive
Amrock
08.2016 - 01.2019
Bachelor of Business Administration -
Siena Heights University