Alex McConnell
Tampa,FL
Summary
Dynamic sales professional and retail manager with a proven track record at companies such as AT&T, Charter, T-Mobile, adept at driving revenue growth through strategic account management, people management and customer engagement.
I am looking to transition my career path into IT. I completed over 200+ hours of studying through Cisco, tryhackme, and Google to learn more about cybersecurity in hopes to become a cybersecurity analyst.
Overview
10
10
years of professional experience
Work History
SMB Account Executive
Frontier Communications
03.2025 - Current
- Proactively acquire new business opportunities within a specified territory by knocking on 50 doors daily and following up with prospects to drive engagement.
- Build and maintain a strong sales pipeline, ensuring at least 10 active opportunities at any given time to meet and exceed revenue targets.
- Demonstrate expertise in Frontier’s suite of business solutions, including Fiber Optic, Small Business Voice Solutions, WiFi, Internet Backup, Static IP, Security, and Premium Tech Support, positioning them effectively to meet customer needs.
Retail Store Manager
T-Mobile
01.2024 - 02.2025
- Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
- Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
- Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
- Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
Strategic Account Executive
Charter Communications, Time Warner Cable
09.2022 - 01.2024
- Managed existing strategic accounts and identified new business opportunities to achieve revenue objectives.
- Leveraged CRM systems to efficiently manage account information, streamline processes, and track progress towards strategic goals.
- Generated sales activity to build functional pipeline of qualified opportunities.
- Stay current on the latest cybersecurity, fiber optic and managed networks products and services.
Retail Store Manager
AT&T
01.2015 - 08.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Education
Certificate - Cybersecurity
Champlain College
Burlington, VT08.2022
B.S - Business Admin/Management
Columbia Southern Univ
Orange Beach, AL01.2019
A.S - General Business
TCL Lowcountry
Beaufort, SC01.2015
Skills
- Security certification (In Progress)
- Microsoft windows and office
- Phishing awareness
- Network security
- Network protocols
- Incident response
- Adaptability and flexibility
- Effective communication
- Teamwork and collaboration
- Attention to detail
- Active listening
- Vulnerability assessment
- SIEM management
Timeline
SMB Account Executive
Frontier Communications
03.2025 - Current
Retail Store Manager
T-Mobile
01.2024 - 02.2025
Strategic Account Executive
Charter Communications, Time Warner Cable
09.2022 - 01.2024
Retail Store Manager
AT&T
01.2015 - 08.2022
Certificate - Cybersecurity
Champlain College
B.S - Business Admin/Management
Columbia Southern Univ
A.S - General Business
TCL Lowcountry
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