John Bartley
Knoxville,TN
Summary
Product Specialist with more than 10 years of experience working in sales. Skilled in demonstrations, data collection and troubleshooting. Proficient in brand positioning strategies and sales team building. Proactive with advanced problem-solving skills and technical aptitudes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Inside Product Specialist III
DellEMC
11.2017 - Current
- Continually expanded knowledge of Extended Technologies product catalog of 250+ vendors.
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for Extended Technologies products to showcase functionality and value.
- Trained and provided coaching to new team members.
- Liaised between customers and manufacturing to determine best product selection.
- Responded to customer inquiries and provided technical assistance over phone and email.
- Researched and identified solutions to technical problems.
- Awards FY18-21 – Dell EMC Top Performer, Team Player, 110% Club, and ET Team of '21.
Assistant Director
Soccer Shots
04.2012 - 05.2017
- Led team of 10 educational professionals in special projects and daily operations across SF Bay Area.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Early Childhood Education Certification -
College of Marin
Greenbrae, CA01.2016
AA - Social and Behavioral Sciences
College of Marin
Greenbrae, CA01.2016
Skills
- Microsoft Office Suite
- Microsoft Power BI
- Security Certification (In Progress)
- CISSP Certification (In Progress)
- Sales Expertise
- Demo Abilities
- Product and Service Sales
- Customer Engagement Strategies
- Operational Efficiency
Timeline
Inside Product Specialist III
DellEMC
11.2017 - Current
Assistant Director
Soccer Shots
04.2012 - 05.2017
Early Childhood Education Certification -
College of Marin
AA - Social and Behavioral Sciences
College of Marin
Similar Profiles
Balram VermaBalram Verma
Principal Software Engineer at DellEMCPrincipal Software Engineer at DellEMC
Ahmed GawishAhmed Gawish
Senior Solutions Architect at DELLEMCSenior Solutions Architect at DELLEMC
Chethan Kumar N CChethan Kumar N C
Sr. Technical Account Manager-TAM at DELLEMCSr. Technical Account Manager-TAM at DELLEMC