Alex McMullen
IT Support
Hendersonville,TN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
Enterprise Solutions
Nashville, TN
2 2023 - Current
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
Field Service Client Administrator
G5 Tek Solutions
01.2022 - 02.2023
- Orchestrated and implemented tablet usability across multiple correctional facilities throughout city of Nashville
- Responsible for all troubleshooting and technical support, along with administrative duties to ensure facilities run smoothly.
Tech Support Specialist
Verizon Wireless
08.2018 - 01.2022
- Applied technical support knowledge to resolve customer and employee issues and aid in evolving technologies through effective troubleshooting
- Assisting with large-scale equipment operating installation.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
Bachelor of Science - Computer Information Technology
Western Kentucky University
Bowling Green, KY 08.2015 - 05.2019
Skills
Microsoft Office
Data Management
Inventory Management
Adaptability
Project Management
Microsoft Active Directory
Windows Server
Fortinet VPN
IT Management Software
365 Admin Center
Dropbox
Autodesk Construction Cloud
Proofpoint
Strong Organization
Timeline
Field Service Client Administrator
G5 Tek Solutions
01.2022 - 02.2023
Tech Support Specialist
Verizon Wireless
08.2018 - 01.2022
Bachelor of Science - Computer Information Technology
Western Kentucky University
08.2015 - 05.2019
IT Support Specialist
Enterprise Solutions
2 2023 - Current
Similar Profiles
Conley NewmanConley Newman
Electrician at Enterprise SolutionsElectrician at Enterprise Solutions
LUIS MantillaLUIS Mantilla
Electricista at Enterprise SolutionsElectricista at Enterprise Solutions
ROBERT HERNANDEZROBERT HERNANDEZ
Electrician at ENTERPRISE SOLUTIONSElectrician at ENTERPRISE SOLUTIONS