Amanda Baker
Olathe,KS
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in customer service, medical office data entry and scheduling. Ready to bring the work experience learned throughout the years to the team. Finishing online college through DeVry and will graduate with an Associates of Applied Science in Health Information Technology in the summer of 2023. Currently holding a 3.9 GPA and on the the Deans Honor Roll. Received Billing and Coding Specialist Certificate with honors through DeVry in July 2021. Have always been a detail oriented, well organized and dedicated employee.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Medical Office Specialist
HCA College Park Family Care Center
Olathe, KS
08.2021 - Current
- 1st person patient sees when walking into office for their doctor visit
- Used eCW to schedule appointments for doctor visits and procedures
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Entered procedure codes and diagnosis codes into medical billing software
Customer Service Representative
American Homepatient
Lenexa, KS
06.2021 - 08.2021
- Patients are our top priority
- We answer questions that need answered from patients about their respiratory devices and make sure that their experience with the company is within the boundaries of compliance
- Assisted customers with a warm and professional attitude
- Processed orders, exchanges and customer transactions
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Monitored claims and physician-related services
- Performed data entry for customer information, shipments and orders
- Handled billing issues and order inquiries
Screener
Temperature, Exam One/Quest
Lenexa, KS
09.2020 - 03.2021
- I screen individuals as they enter the building
- They are not allowed to enter if their temp is 100.4 or above and I direct them to the security desk to have them escorted out
- I also advise them to contact their boss and let them know so my supervisor can make contact
- This is a temporary job, so it will end.
Education
EMS - Emergency Medicine
Johnson County Community College
Overland Park, KSAssociate of Applied Science - Medical Billing And Coding/ HIT
DeVry University
Chicago, IL07.2023
Timeline
Medical Office Specialist
HCA College Park Family Care Center
08.2021 - Current
Customer Service Representative
American Homepatient
06.2021 - 08.2021
Screener
Temperature, Exam One/Quest
09.2020 - 03.2021
EMS - Emergency Medicine
Johnson County Community College
Associate of Applied Science - Medical Billing And Coding/ HIT
DeVry University
- Certified Medical Biller and Coder- 2021
- EMS- 2004
- CPR/FirstAid-2004
Affiliations
AHIMA
KAHIMA
Certification
- Certified Medical Biller and Coder- 2021
- EMS- 2004
- CPR/FirstAid-2004
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