Alex Medina
West Chicago,IL
Summary
Bilingual in both Spanish and English. Advanced as a shift leader in my current job in less than three months. Strong leadership skills. Majoring in Marketing and Sociology. Highly skilled in customer service, experienced with microsoft applications and basic coding. A strong multi tasker who can balance school, work and after school academics.
Overview
3
3
years of professional experience
Work History
Shift Leader
Hussan
Winfield, Illinois
08.2024 - Current
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Floor Staff Member
Zane Carter
Saint Charles, Illinois
05.2022 - 12.2023
- Informed customers of current promotions, discounts and special offers.
- Ensured that the store was kept neat and tidy at all times.
- Performed inventory counts when necessary.
- Balanced cash drawers at end of shift.
- Completed sales transactions accurately and efficiently.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Some College (No Degree) - Sociology, Marketing
College of DuPage
Glen Ellyn, ILSkills
- Team supervision
- Creative problem solving
- Team collaboration and leadership
- Employee relations
- Staff education and training
- Employee scheduling
- Sales expertise
- Technical support
- Employee attendance monitoring
- Customer service management
- Team leadership
- Shift paperwork completion
- Assigning work
- Client support
- Spanish Fluent
- English Fluent
- Microsoft Applications
Affiliations
- Mexican Ballet Folkloric
- Soccer
- Graphic Design
- Music
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Shift Leader
Hussan
08.2024 - Current
Floor Staff Member
Zane Carter
05.2022 - 12.2023
Some College (No Degree) - Sociology, Marketing
College of DuPage