Alex Melendez
7602 West Palmaire Ave. #203 Glendale,AZ
Summary
Focused Security Officer bringing years of experience in the security industry. History of achieving recognition as a strong performer and exceptional security leader. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Operations Center Controller
IPSA Security Services
Phoenix , AZ
03.2021 - Current
- Monitored network activity for security incidents or breaches, responding as needed to protect systems and data.
- Created detailed reports summarizing security incidents and their resolutions.
- Trained new security officers on safety protocols and company standards.
- Recorded required data for incident reports and files.
- Monitored and authorized employee and guest access.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
Mobile Patrol Security Officer
Transcend Security Solutions
Phoenix , AZ
01.2020 - 03.2021
- Assisted in maintaining a safe and secure environment for residents and visitors at all times.
- Investigated incidents onsite, gathering evidence and making reports as required.
- Followed established policies and procedures regarding patrolling times, routes.
- Reported any maintenance/security issues found during patrols promptly so they can be addressed immediately.
Loss Prevention Security Officer
Metro One Loss Prevention Services Group
Phoenix, AZ
07.2019 - 01.2020
- Investigated shoplifting incidents in accordance with company policy.
- Interacted with customers and staff in a professional manner.
- Provided customer service support when needed.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Escorted undesirable persons off property to minimize security violations.
Security Operations Center Shift Supervisor
IPSA Security Services
Phoenix, AZ
05.2012 - 12.2017
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Recorded required data for incident reports and files.
- Supervised shift personnel, ensuring all duties were carried out in accordance with company policies and procedures.
Security Field Supervisor
Atac Security
Phoenix, AZ
04.2011 - 04.2012
- Conduct regular site inspections to identify potential safety or security risks.
- Manage the scheduling of security guards for assigned shifts; ensuring adequate coverage at all times.
- Provided security team leadership and contributed to on-call duties.
- Investigated security alarms, altercations and suspicious activity.
- Maintain accurate records of all incidents reported by security personnel.
Security Guard
Capitol Guard & Patrol
Phoenix, AZ
08.2008 - 03.2011
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
GED -
Phoenix Job Corps Center
Phoenix, AZ01.2009
Skills
- Gamewell Fire System
- FireWorks System
- Andover Continuum Security System
- Milestone XProtect Smart Client
- Closed Circuit Television (CCTV)
- Windows OS
- Email Etiquette
- Microsoft Excel
- Usage of Two-Way radios
- Trak Tik
Certification
- Licensed AZ Unarmed Guard Card 05/2023-05/2025
- Trained Crowd Manager Training 2023-2025
Timeline
Security Operations Center Controller
IPSA Security Services
03.2021 - Current
Mobile Patrol Security Officer
Transcend Security Solutions
01.2020 - 03.2021
Loss Prevention Security Officer
Metro One Loss Prevention Services Group
07.2019 - 01.2020
Security Operations Center Shift Supervisor
IPSA Security Services
05.2012 - 12.2017
Security Field Supervisor
Atac Security
04.2011 - 04.2012
Security Guard
Capitol Guard & Patrol
08.2008 - 03.2011
GED -
Phoenix Job Corps Center
- Licensed AZ Unarmed Guard Card 05/2023-05/2025
- Trained Crowd Manager Training 2023-2025
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