Alex Miller
Houston,TX
Summary
Accomplished Supervisor with over seven years of experience in managing diverse teams. Skilled in implementing operational policies, optimizing workflows, and ensuring compliance with safety standards. Focused on training and mentoring staff to enhance productivity and customer satisfaction while fostering a collaborative workplace.
Overview
7
7
years of professional experience
Work History
Supervisor
USIC Locating Services
Houston, TX
11.2018 - Current
- Directed and supervised team of 21 employees in daily operations.
- Supervised daily operations and ensured compliance with safety standards.
- Coordinated team schedules and assigned tasks to optimize workflow.
- Trained new staff on procedures and operational protocols.
- Monitored employee productivity, providing constructive feedback and coaching to enhance performance.
- Assisted in resolving employee conflicts and maintaining a positive work environment.
- Conducted regular team meetings to communicate updates and expectations.
- Implemented quality control measures to enhance service reliability.
- Collaborated with management to improve operational efficiency and processes.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Monitored inventory levels and assisted in stock management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures, ensuring workflow efficiency and accuracy.
Skills
- Quality control
- Operational efficiency
- Process improvement
- Customer relationship management
- Contract management
- Team leadership
- Employee training
- Coaching and mentoring
- Conflict resolution
Timeline
Supervisor
USIC Locating Services
11.2018 - Current