Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Alex Mills

Berkeley Springs

Summary

Seasoned Diesel Mechanic offering expertise in engines, brakes and other vehicle systems. Effective team player with understanding of customer service standards and documentation requirements. Safety oriented and results driven.

Positive, customer-focused individual with natural ability to create welcoming environments and assist guests with their needs. Possesses strong communication and problem-solving skills, along with solid understanding of customer service principles. Committed to enhancing guest experiences and contributing to positive team dynamic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Associate

Valley Health-Winchester Medical Center
09.2024 - Current
  • Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple paitents.

Apprentice Diesel Mechanic

Winchester Truck Repaid
05.2023 - 10.2023
  • Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
  • Completed minor repairs and basic upkeep work with minimal supervision.
  • Shadowed senior mechanics to develop advanced repair skills.
  • Repaired lighting, brake and hydraulic systems adjacent to diesel engines.
  • Worked according to safety procedures for chemicals, tool use and protective equipment use.
  • Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.
  • Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.
  • Increased customer satisfaction by providing timely and accurate repair estimates and completing jobs within the quoted time frame.

Oil Technician

Victory Lane
04.2022 - 04.2023
  • Operated heavy duty use equipment while adhering to safety procedures and effectively generated results.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Actively met critical deadlines safely.
  • Worked with supervisor to coordinate workflow and updated daily production team accordingly.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.

Package Handler

Fed Ex Ground
10.2022 - 02.2023
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

John Handley High School
05.2020

Trade Certificate - HVAC Level 1

Laurel Ridge Community College
Middletown, VA
03-2025

Skills

  • Preventive Maintenance / Troubleshooting
  • Engine Repair
  • Forklift Operation
  • Hand and Power Tool Operation
  • Electrical Testing
  • Multi-Point Inspection
  • Documentation Skills
  • Customer Relations
  • OSHA / Safety Compliance
  • Project Management
  • Critical Thinking
  • Time management

Certification

Trade Certification, HVAC Level 1

Timeline

Hospitality Associate

Valley Health-Winchester Medical Center
09.2024 - Current

Apprentice Diesel Mechanic

Winchester Truck Repaid
05.2023 - 10.2023

Package Handler

Fed Ex Ground
10.2022 - 02.2023

Oil Technician

Victory Lane
04.2022 - 04.2023

High School Diploma -

John Handley High School

Trade Certificate - HVAC Level 1

Laurel Ridge Community College

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