TERRENCE MORRIS
Port Saint Lucie
Summary
Dynamic professional with extensive experience in aviation and hospitality, including a role at Mandarin Hotel. Proven expertise in avionics systems maintenance and team collaboration, ensuring operational excellence and safety compliance. Recognized for enhancing guest experiences and streamlining baggage operations in high-pressure environments. Committed to delivering exceptional service and technical proficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospitality Associate
Mandarin Hotel
11.2025 - Current
- Assisted guests with requests, upholding high service standards to enhance overall experience
- Delivered customer service in fast-paced hospitality environment, ensuring guest satisfaction
- Supported daily operations to facilitate seamless guest experience
Baggage Agent
Swissport
JFK Airport
08.2018 - 10.2025
- Managed baggage handling operations to optimize workflow in high-volume international airport
- Ensured timely loading and unloading of aircraft, enhancing safety compliance and operational efficiency
- Coordinated with ramp agents and flight crews to facilitate on-time departures, supporting overall flight schedules
- Operated ground support equipment safely and efficiently
- Maintained strict adherence to airport and airline safety regulations
- JFK Airport, NY
Avionics Technician
Jamaica Defence Force
09.2013 - 08.2018
- Serviced helicopters (Bell 412, 407, 206) and fixed-wing aircraft (DA-40, DA-42) to ensure operational readiness and safety.
- Conducted troubleshooting, diagnostics, and system repairs to restore aircraft systems to full functionality.
- Performed scheduled and unscheduled maintenance on aircraft fleet
- Performed aircraft marshalling, refueling/defueling, and inspections
- Assisted with compass calibration and communication systems to maintain accurate navigation and effective communication.
Soldier (Lance Corporal)
Jamaica Defence Force
08.2009 - 08.2018
- Executed law enforcement and military guard duties to ensure safety and security
- Assisted in search and rescue operations to support mission objectives
- Enforced discipline and upheld operational readiness standards
Education
High School Diploma -
Jose Marti Technical High School
01-2009
Skills
- Avionics Systems Maintenance & Troubleshooting
- Aircraft Inspection & Servicing
- Airport Ground Operations
- Baggage Handling & Ramp Safety
- Electrical & Electronic Systems
- Microsoft Office (Word, Excel, PowerPoint)
- Team Collaboration & Leadership
Certification
- Pre-Engineering Training Certificate, Caribbean Maritime University, 2011
- Performance Orientation Electronics Training Certificate, Caribbean Maritime University, 2012
- Basic Avionics Course, Caribbean Military Aviation School, 2016
- Diamond Aircraft Factory Maintenance Training (DA40-180 Systems)
Timeline
Hospitality Associate
Mandarin Hotel
11.2025 - Current
Baggage Agent
Swissport
08.2018 - 10.2025
Avionics Technician
Jamaica Defence Force
09.2013 - 08.2018
Soldier (Lance Corporal)
Jamaica Defence Force
08.2009 - 08.2018
High School Diploma -
Jose Marti Technical High School