Justina Lebron
New York
Summary
Results-driven professional with experience in client relationships, sales, and operations across luxury retail and high-end service environments. Known for driving revenue, improving workflows, and delivering elevated client experiences.
Overview
10
10
years of professional experience
Work History
Hospitality Associate
Chelsea Piers Fitness
New York
08.2024 - Current
- Manage front desk operations, handling 50+ member interactions daily across in-person, phone, and email communication
- Act as a liaison between members, trainers, and membership staff while promoting programs and events to drive engagement and retention
- Conduct facility tours and introduce prospective members to services, partnering with the membership team to support conversion and retention efforts
- Process payments and handle billing inquiries, ensuring a seamless and professional member experience
- Train new staff on front desk procedures, systems, and customer service standards
- Ensure safety compliance across gym floor operations, maintaining a professional and secure environment
Omnichannel Operations Associate
Zimmermann
New York
11.2022 - 05.2024
- Managed omnichannel operations across retail and e-commerce channels, supporting revenue growth and seamless customer experience
- Partnered with cross-functional teams to streamline workflows and improve operational efficiency in a luxury retail environment
- Produced and analyzed reports on sales performance, inventory, and KPIs to inform strategic decisions
- Maintained SOPs and operational documentation, ensuring consistency across store and digital processes
- Trained and onboarded new team members, improving team efficiency and onboarding experience
- Supported execution of operational initiatives and process improvements across multiple business functions
Stylist
Nili Lotan
New York
11.2021 - 10.2022
- Drove luxury sales through personalized styling and consultative client interactions in a high-end retail environment
- Cultivated long-term client relationships, increasing repeat business and client loyalty
- Styled clients for everyday and occasion wear, delivering tailored recommendations based on body type, lifestyle, and preferences
- Conducted fittings to ensure precision in fit and elevate overall client satisfaction
- Supported client acquisition and retention initiatives, contributing to store performance goals
- Managed consignment and wardrobe services, ensuring seamless client experience and operational efficiency
Cake Decorator
Isabella's Creations
Brooklyn
05.2018 - 06.2022
- Prepared and decorated cakes for display area, as well as for customized orders such as wedding cakes.
- Developed cake visions in coordination with clients based on color and theme harmony.
- Demonstrated creativity within a highly competitive environment as Food Network competitor in December 2022.
- Enhanced customer satisfaction by providing exceptional customer service.
- Ensured completion of orders in accordance with customer specifications and departmental standards and policies.
- Performed across a fast-paced and challenging environment while leveraging professional decorating expertise.
Support Associate/Sales Specialist
Tory Burch
New York
03.2018 - 12.2019
- Promoted from Sales Specialist to Operations Support Associate based on performance
- Drove sales through personalized client engagement, achieving targets and earning recognition as a top performer
- Managed consignment and client wardrobe needs, ensuring seamless service and organization
- Oversaw shipping, receiving, and inventory flow, maintaining accuracy and product availability in a high-volume environment
- Optimized stockroom organization to improve efficiency and support sales floor operations
Assistant Manager
Swarovski
Rosemont
03.2016 - 05.2018
- Developed and implemented a client tracking system to increase follow-ups, drive conversions, and reduce product returns by 20%
- Led team training on client engagement and sales techniques, improving overall sales performance and brand consistency
- Built and maintained strong client relationships, driving repeat business and customer loyalty
- Managed scheduling and payroll for a team of 12, ensuring efficient staffing to support peak sales periods
- Executed visual merchandising strategies to enhance product presentation and maximize sales opportunities
Education
Associate of Science - Studio Art
Borough of Manhattan Community College
New York, NY08-2020
Bachelor of Arts - Digital Art
Brooklyn College
New York, NY05-2024
Skills
- Client Relationship Management
- Consultative Sales & Styling
- Visual Merchandising & Brand Presentation
- Omnichannel Retail Operations
- Inventory Management & POS Systems
- CRM Systems (Zoho, Prospr)
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Volunteer Experience
Administrative Assistant, FM2PACT (Non-profit Organization)
St. Bartholomew Church
Awards
Lead Employee of Volume & Sales, Swarovski, 2017
Timeline
Hospitality Associate
Chelsea Piers Fitness
08.2024 - Current
Omnichannel Operations Associate
Zimmermann
11.2022 - 05.2024
Stylist
Nili Lotan
11.2021 - 10.2022
Cake Decorator
Isabella's Creations
05.2018 - 06.2022
Support Associate/Sales Specialist
Tory Burch
03.2018 - 12.2019
Assistant Manager
Swarovski
03.2016 - 05.2018
Associate of Science - Studio Art
Borough of Manhattan Community College
Bachelor of Arts - Digital Art
Brooklyn College