Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alex Molitor

Summary

Strategic operations leader with 10+ years of experience scaling property and service operations across multiple industries. Known for driving measurable results, including 18% improvements in guest satisfaction, 25% gains in employee retention, and 10% cost reductions. Expert in leveraging tools like Looker, Adaptive, and Notion to optimize workflows, align cross-functional teams, and deliver high-impact outcomes in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager III

Kasa Living, Inc.
08.2023 - Current
  • Oversaw daily operations for 20+ properties across multiple markets, leveraging Looker dashboards and G-Suite tools to monitor KPIs and drive consistency
  • Increased Net Quality Score by 18% YoY by analyzing guest feedback via Kustomer and implementing service improvements across touchpoints
  • Led a hybrid team of 7 (including international members) and launched modular training frameworks via Notion, boosting team retention by 25%

Operations Manager II

Kasa Living, Inc.
06.2022 - 08.2023
  • Cut OpEx by 10% and improved operational efficiency by 15% through vendor renegotiation and automated workflows built in G-Suite and Notion
  • Optimized staffing structure using Adaptive data to align shifts with peak demand, reducing overtime and improving guest satisfaction

Portfolio Supervisor - Texas

Kasa Living, Inc.
12.2021 - 06.2022
  • Increased Net Promoter Score across Texas portfolio by introducing standardized guest response and cleaning procedures using Kustomer
  • Conducted monthly site audits and compliance checks using internal QA tools, leading to a 12% boost in overall property standards

Senior Property Operations Manager

Kasa Living, Inc.
02.2021 - 12.2021
  • Spearheaded regional expansion into 3 new markets by building vendor networks and coordinating property launch logistics
  • Designed onboarding programs with Notion and G-Suite covering SOPs, compliance, and mentorship, cutting new hire ramp-up time by 30%

Property Operations Manager

Kasa Living, Inc.
06.2020 - 02.2021
  • Streamlined onsite processes with mobile reporting and Looker dashboards, reducing issue resolution time by 20%
  • Partnered with support and field teams to triage guest escalations in Kustomer, cutting complaint response time by 35%

Onboarding Specialist

Kasa Living, Inc.
12.2019 - 06.2020
  • Launched 10+ properties and authored onboarding playbooks with detailed SOPs, vendor contacts, and checklists in Notion
  • Established vendor partnerships across 5+ markets, achieving 100% service coverage and reducing onboarding delays by 15%

Project Manager

Wunderman Thompson Health
01.2018 - 11.2019
  • Directed multi-million-dollar direct mail and DRTV campaigns for Fortune 500 healthcare clients, aligning creative, compliance, and production workflows
  • Managed full project lifecycle using WorkForce software, from creative briefing through launch, ensuring cross-functional collaboration across regulatory, media, and client teams

Asset Coordinator

Wunderman Thompson Health
06.2017 - 01.2018
  • Oversaw timelines and managed digital assets for 10+ national healthcare campaigns, ensuring FDA compliance and timely delivery using cloud-based tracking systems

Frozen Grocery Buyer

Whole Foods Market
02.2016 - 06.2017
  • Managed procurement and demand forecasting for frozen goods across a high-volume store, optimizing order cycles based on seasonal trends and inventory data
  • Improved inventory turnover by 15% by analyzing sell-through data and streamlining vendor delivery schedules for just-in-time replenishment

Merchandiser

Glazer's Distributors
05.2013 - 06.2015
  • Executed visual merchandising strategies for beverage displays across 20+ retail accounts, resulting in a 12% increase in promotional product sales
  • Cultivated relationships with key retail decision-makers, securing premium shelf placement and increasing product visibility across target stores

HR Project Manager

Save A Lot
09.2010 - 04.2013
  • Designed and implemented onboarding and training programs for 100+ employees, improving new hire engagement and reducing early attrition
  • Developed scalable HR workflows for onboarding, performance tracking, and internal communications using Excel and shared platforms - processes still in use today

Education

BFA - Fine/Studio Arts

University of Missouri-St. Louis
01.2016

Skills

  • Multi-Site Property Management
  • Operational Efficiency
  • Cost Control
  • KPI Management
  • Customer Experience
  • Market Launch Strategy
  • Looker
  • Adaptive
  • Procoro
  • Kustomer
  • Notion
  • G-Suite
  • Team Leadership
  • Onboarding & Training
  • Vendor Management
  • Change Management
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Certification

  • Technology for Product Managers
  • Leadership: Becoming an Effective and Dynamic Leader
  • OSHA 10-Hour Industry Safety and Health

Timeline

Operations Manager III

Kasa Living, Inc.
08.2023 - Current

Operations Manager II

Kasa Living, Inc.
06.2022 - 08.2023

Portfolio Supervisor - Texas

Kasa Living, Inc.
12.2021 - 06.2022

Senior Property Operations Manager

Kasa Living, Inc.
02.2021 - 12.2021

Property Operations Manager

Kasa Living, Inc.
06.2020 - 02.2021

Onboarding Specialist

Kasa Living, Inc.
12.2019 - 06.2020

Project Manager

Wunderman Thompson Health
01.2018 - 11.2019

Asset Coordinator

Wunderman Thompson Health
06.2017 - 01.2018

Frozen Grocery Buyer

Whole Foods Market
02.2016 - 06.2017

Merchandiser

Glazer's Distributors
05.2013 - 06.2015

HR Project Manager

Save A Lot
09.2010 - 04.2013

BFA - Fine/Studio Arts

University of Missouri-St. Louis

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Alex Molitor