Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Moneypenny

Reynoldsburg

Summary

Technical and enterprise professional with strong user focus, looking to obtain a position that will allow me to utilize my deep expertise in developing and implementing strategic solutions to drive business growth. Proven ability to analyze complex challenges, deliver actionable insights. Adept at aligning technology solutions with evolving business needs, ensuring optimal performance and impactful results. Skilled in user engagement, process optimization, and project management

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Technology Technician

Worthington City Schools
08.2021 - Current
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Enhanced system performance by troubleshooting and resolving hardware and software issues.
  • Led cross-departmental initiatives to improve communication between IT staff members and non-technical personnel, promoting a better understanding of technology-related needs throughout the organization.
  • Coordinated efficient moves or expansions of office spaces by overseeing the installation or relocation of IT equipment.
  • Evaluated new technologies, providing recommendations on potential investments for increased operational efficiency.
  • Streamlined processes by automating routine tasks, increasing efficiency in the workplace.
  • Delivered comprehensive training sessions to staff on various technology tools, boosting productivity levels across departments.

Business Solutions Expert

Apple
01.2019 - 08.2021
  • Improved efficiency for businesses by streamlining and troubleshooting workflows
  • Collaborated with customers to identify workflow pain points in their business
  • Research and implement new technology systems and hardware to achieve desired performances



Genius

Apple
01.2017 - 01.2019
  • Apple Certified Mac Technician (ACMT Certified)
  • Self-motivated, with a strong sense of personal responsibility.
  • Educated non-technical users on product features, usage, and maintenance for better user experience.
  • Stayed up-to-date with industry trends and technological advancements through continuous learning opportunities.
  • Collaborated with leadership to streamline processes, increasing overall efficiency within the workplace.
  • Developed personalized solutions based on individual client needs

Genius

Apple
01.2017 - 01.2019
  • Apple Certified Mac Technician (ACMT).
  • Connect with customers around their technical needs.
  • Troubleshoot and repair Mac and Mobile devices.
  • Develop new and tenured team members while remaining an ongoing resource throughout.
  • Innovate new experiences and processes as well as openly share improvement opportunities within a team.
  • Work in time sensitive environment while prioritizing workload and multitasking.
  • Troubleshooting, customer understanding, and satisfaction focused.

CME Federal Credit Union
01.2016 - 01.2017
  • Developed and implemented operational procedures and audits;
  • Coaches and evaluates a team of 4-5 employees on a daily basis;
  • Handles escalated customer interactions;
  • Participates in weekly and monthly meetings;
  • Contributes in monthly, quarterly, and annual reviews.
  • Project management.

Education

High School Diploma -

Bishop Hartley High School
05.2009

Skills

  • User-focused application assistance
  • Help desk management
  • System configuration
  • Mobile device management
  • System configuration and maintenance
  • Active directory
  • OS configuration expertise
  • Analytical problem-solving
  • Technical troubleshooting
  • Customer service

Certification

Apple Certified Mac Technician (ACMT)

Timeline

District Technology Technician

Worthington City Schools
08.2021 - Current

Business Solutions Expert

Apple
01.2019 - 08.2021

Genius

Apple
01.2017 - 01.2019

Genius

Apple
01.2017 - 01.2019

CME Federal Credit Union
01.2016 - 01.2017

High School Diploma -

Bishop Hartley High School

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Alex Moneypenny