Alex Moors
Elgin,OK
Summary
Seasoned supervisor familiar with HVAC, plumbing & electrical/ construction/banking/logistics/retail operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor/Customer Service Representative
Tipping Hat Plumbing, Heating & Electric
09.2021 - 12.2023
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Improved customer satisfaction, maintaining timely communication with technicians and customers on arrival times.
Paving Supervisor
Brannan Sand & Gravel
05.2017 - 10.2020
- Responsible for crew of 5-10 operators/laborers, amount of material needed for job site, ensured quality product for customers.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Established and enforced clear goals to keep employees working collaboratively.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Heavily involved in safety talks/workbook involvement daily.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Area Manager
AllianceTel LLC
10.2016 - 01.2017
- Oversaw 15 plus employees on a daily basis for 5 different MetroPCS stores in the west region of Denver.
- Responsibilities included involved employee training either 1 on 1 or in a large group, discussing current promotions/sales tactics and transported cash deposits as well as distributing devices to all locations.
Assistant Manager
Smiling Moose Deli
01.2016 - 09.2016
- Cash deposits, food preparation and food ordering.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
New Accounts Representative/Teller
FirstBank
09.2013 - 12.2015
- Handling money transactions, opening new accounts, involvement in ATM balancing and branch operations.
- Processed cash withdrawals accurately and efficiently.
- Examined checks for identification and endorsement.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Helped customers open and close accounts and make sound financial decisions.
- Adhered to financial services security and audit procedures.
- Delivered prompt, accurate and excellent customer service.
Kiosk/Wireless Manager
Blockbuster
11.2012 - 08.2013
- All kiosk operations including full inventory set up, servicing, and every day management of machines.
- Received full training on kiosk procedures, inventory management and equipment fixes.
Assistant Manager
RadioShack
11.2011 - 11.2012
- Sales manager while store manager was on vacation.
- Conducted weekly inventory of store product, product ordering, drawer openings/closings and receipt follow up paperwork for loss prevention.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Focused on up-selling service plans and attachments for product.
- Took necessary steps to meet customer needs and effectively resolve customer service issues.
- Top salesman in district for many months and received accolades.
- Attended multiple classes for sales training and company policies.
- Completed all training classes for Management trainee (MIT).
Mechanic/Cashier/U-Haul Rep
Bears' Automotive
04.2009 - 10.2011
- Auto repair/training.
- Drawer opening/closing.
- Managed business while owner was away.
Education
High School Diploma -
Evergreen High School
Evergreen, CO01.2008
Skills
- Banking
- Cash handling
- Customer service specialist
- Detail-oriented
- Inventory management
- Loss prevention
- Policies
- Quality
- Fast learner
- Safety
- Sales
- Teamwork
- Employee training
- Leadership
- Goal-oriented
- Supervision
- First Aid/CPR
- Problem resolution
- Logistics
Certification
- First Aid/CPR
- OSHA 40 hour
Timeline
Dispatch Supervisor/Customer Service Representative
Tipping Hat Plumbing, Heating & Electric
09.2021 - 12.2023
Paving Supervisor
Brannan Sand & Gravel
05.2017 - 10.2020
Area Manager
AllianceTel LLC
10.2016 - 01.2017
Assistant Manager
Smiling Moose Deli
01.2016 - 09.2016
New Accounts Representative/Teller
FirstBank
09.2013 - 12.2015
Kiosk/Wireless Manager
Blockbuster
11.2012 - 08.2013
Assistant Manager
RadioShack
11.2011 - 11.2012
Mechanic/Cashier/U-Haul Rep
Bears' Automotive
04.2009 - 10.2011
High School Diploma -
Evergreen High School
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