Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Morales

Franklin Park,IL

Summary

Highly motivated Operations Manager with over 18 years of experience in the transportation/logistics industry while handling different positions and working at multiple locations throughout. Poised professional with outstanding communication, organizational and leadership skills. Motivational, versatile, and seasoned to lead a team of talented employees. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Operations Manager

FedEx Express
08.2023 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Operations Lead

FedEx Express
02.2022 - 07.2023
  • Helped plan operations and activities, and led projects such as our FO, Midday, and Saturday operations.
  • Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management when covering for a operations manager who was off.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Motivated and trained new and veteran employees to maximize team productivity.
  • Encouraged and promoted ideas to management aligned to business needs and benefits.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy to ensure the sort went down at or better than the planned down time.

Courier/Swing Driver DOT

FedEx Express
10.2020 - 02.2022
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Contacted customers to confirm delivery details and locations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified package information to check for accuracy and completeness.
  • Utilized GPS navigation systems to navigate faster routes.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Communicated with dispatch and customers for accurate delivery information.

Customer Service Agent (CSA)

FedEx Express
07.2019 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on account services and resolved customer inquiries regarding packages.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Communicated with customers regarding updates on when their package will arrive or if there was any issues regarding their packages.

Courier/DOT

FedEx Express
08.2012 - 07.2019
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Built professional relationships with customers to establish trust and credibility.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.

Courier/Swing Driver/DOT

FedEx Express
01.2008 - 08.2012
  • Followed company policies and procedures during shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Utilized GPS navigation systems to navigate faster routes.
  • Managed delivery route for optimal use of time and fuel.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.

Package Handler

FedEx Express
10.2005 - 01.2008
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of packages.
  • Followed safety regulations to maintain safe work environment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Taft High School
Chicago, IL
06.2005

Skills

  • People Management Proficiency
  • Employee Engagement
  • Microsoft Excel
  • Maintaining Clean Work Areas
  • Desktops, Laptops and Mobile Devices
  • Operational Efficiency
  • Understanding of Customers' Needs
  • Job Assignments
  • Corrective Actions
  • Employee Development

Timeline

Operations Manager

FedEx Express
08.2023 - Current

Operations Lead

FedEx Express
02.2022 - 07.2023

Courier/Swing Driver DOT

FedEx Express
10.2020 - 02.2022

Customer Service Agent (CSA)

FedEx Express
07.2019 - 10.2020

Courier/DOT

FedEx Express
08.2012 - 07.2019

Courier/Swing Driver/DOT

FedEx Express
01.2008 - 08.2012

Package Handler

FedEx Express
10.2005 - 01.2008

High School Diploma -

Taft High School

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