ALEX MORALES
Indio,CA
Summary
Customer-focused Support Manager with expertise in customer relationship management and team leadership. Drives operational improvements and enhances customer satisfaction through effective problem-solving and conflict resolution. Known for delivering results and fostering productive team dynamics.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Engineering & Digital Support Manager Assistant
Glidewell Laboratories
Irvine, California
08.2024 - Current
- Managed customer support operations, leading to improved team performance at Glidewell Laboratories.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Analyzed support metrics to identify trends and recommend operational changes.
- Improved internal processes, resulting in faster customer response times and better employee productivity.
- Coordinated interdepartmental communication, streamlining resolution of customer issues.
- Developed training materials and conducted sessions for onboarding new support staff.
- Collaborated with product teams to provide customer feedback for product enhancements.
Warehouse Supervisor
Keeco LLC
Pico Rivera, CA
10.2020 - 06.2024
- Managed receiving and warehousing processes for efficient material handling.
- Developed and implemented safety policies and procedures, enhancing workplace safety for the warehouse team.
- Ensured appropriate staffing levels to meet production demands.
- Provided leadership to motivate staff members to achieve performance goals.
- Developed weekly schedules for warehouse employees.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Supervised loading and unloading of materials from incoming trucks.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Generated warehouse shipping documents, packing lists and invoices.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Identified process improvement opportunities, streamlining operations within the warehouse environment.
- Created strategies for improving operational efficiencies, resulting in optimized warehouse workflows.
- Analyzed data from reports generated by Warehouse Management System software.
- Coordinated with other departments to ensure smooth flow of materials.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Enforced company policies related to employee conduct in the workplace.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Evaluated existing processes for cost savings opportunities.
- Developed plans for reorganizing storage areas based on product volume changes.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Ensured compliance with local regulations related to health and safety standards.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Warehouse Clerk
Hollander Sleep Products
Compton, CA
11.2014 - 10.2020
- Operated forklift to move materials within the warehouse facility.
- Loaded and unloaded trucks with hand truck or pallet jack.
- Organized warehouse space by moving materials to appropriate locations.
- Received, stored and shipped goods and materials.
- Stocked shelves with received products in designated areas.
- Maintained accurate inventory records, ensuring availability for operations.
- Verified received goods by comparing with purchase orders.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
- Coordinated with team members and supervisors to streamline business operations.
- Monitored and enforced safety compliance standards to create a secure warehouse environment.
- Performed daily safety checks on all equipment used in the warehouse.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
Cycle Counter
Hollander Sleep Products
Compton, CA
03.2012 - 11.2014
- Utilized barcode scanners and RFID technology while conducting cycle counts in the warehouse facility.
- Performed daily cycle counts on assigned areas to ensure accuracy of inventory records.
- Resolved any discrepancies between physical inventories and system records promptly.
- Assisted in developing and implementing new cycle counting processes, enhancing overall accuracy.
- Conducted monthly audits on a variety of products within the warehouse facility.
- Analyzed historical data trends to pinpoint areas for improvement in cyclical counting process.
- Ensured proper storage of all products according to company standards.
- Managed multiple projects simultaneously, ensuring quality standards were met across all tasks.
Education
BBA - Bachelor of Business Administration
Southern New Hampshire University
Manchester, NH06-2029
GED -
South Gate Community Adult School
South Gate, CA11-2011
Skills
- Customer service management
- Operations management
- Process optimization
- Data analysis
- Quality assurance
- Inventory management
- Shipping and receiving
- Warehouse operations and organization
- Material handling practices
- Cost reduction
- OSHA compliance
- Policy enforcement
- Staff management
- Team development
- Technical support
- Contract negotiation
Accomplishments
- Employee of the year 2023
- Award of appreciation 2020
- Safety Milestone OP
Certification
- Forklift Instructor of Keeco West Coast OP
- Responsible Down Standard Instructor
- Free Trade trainer
Timeline
Engineering & Digital Support Manager Assistant
Glidewell Laboratories
08.2024 - Current
Warehouse Supervisor
Keeco LLC
10.2020 - 06.2024
Warehouse Clerk
Hollander Sleep Products
11.2014 - 10.2020
Cycle Counter
Hollander Sleep Products
03.2012 - 11.2014
BBA - Bachelor of Business Administration
Southern New Hampshire University
GED -
South Gate Community Adult School