Alex Murdock

Key Responsibilities:

• Inventory Management: Utilize software programs to manage inventory levels, ordering parts as needed. Conduct physical and software inventory counts to maintain accuracy. Process damages, overages, and shortages. Handle core returns, including hazmat materials.
• Customer Service: Interact with customers over the counter, providing sales and parts assistance. Communicate with wholesale customers via phone and email. Ensure customers receive the correct parts and timely delivery.
• Sales Support: Work with the sales department to order accessories and handle logistics for new and used cars. Assist in providing customers with correct pricing information.
• Technical Coordination: Collaborate with shop technicians to ensure proper parts are ordered.
• Problem Solving: Address time restrictions and parts availability issues.
• Teamwork and Performance: Contribute to departmental revenue growth (25-30%). Received recognition for performance with 2 "Parts Elite" awards.

• Maintained inventory of over 200 plus units, working with technicians and sales for parts on trade.
• Sourcing out production parts, operating POS systems, and online listings of for-sale units, taking customer calls regarding available inventory.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.