Alex Nelson
Vapor Vault
Goodyear,AZ
28
years of professional experience
Experienced sales and operations leader with a strong background in construction/remodeling, customer relations, team oversight, and relationship building. Known for improving sales performance, training employees, and resolving client needs while supporting profitability and repeat business.
Work History
Owner
12 Years 2 Months- Directed daily store operations, maintaining consistent customer service and sales floor execution.
- Managed inventory ordering, stock replenishment, and product organization to support availability.
- Trained employees on sales procedures, inventory systems, and compliance expectations.
- Resolved customer concerns professionally, protecting reputation and supporting repeat business.
- Evaluated performance trends and adjusted operational processes to improve efficiency and profitability.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Sales Manager
10 Years 8 Months- Directed sales pipeline development for custom log home and construction projects.
- Cultivated client relationships through consultative selling and project-specific solution planning.
- Coordinated estimates, proposals, and contract follow-up with construction and design teams.
- Guided sales staff on lead qualification, customer needs, and closing strategies.
- Negotiated project terms while balancing client expectations, margins, and build feasibility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with operations to align sales commitments with scheduling and delivery capacity.
Mortgage Loan Officer
4 Years 8 Months- Originated residential mortgage loans, guiding borrowers through application, disclosure, and closing stages.
- Analyzed credit, income, and asset documentation to determine loan eligibility and product fit.
- Advised clients on conventional, FHA, VA, and jumbo financing options aligned with goals.
- Coordinated with processors, underwriters, and title partners to maintain smooth loan pipeline flow.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Sales Trainer
2 Years 10 Months- Trained sales representatives on Kirby vacuum demonstrations, product features, and objection handling.
- Developed onboarding materials for new hires, standardizing sales presentation delivery and field expectations.
- Coached team members on closing techniques, appointment setting, and customer engagement.
- Observed in-home demonstrations, providing targeted feedback to improve presentation accuracy and confidence.
- Managed recruitment, training and development for highly effective sales team.
Sales Agent
1 Year 7 Months- Qualified prospective buyers and matched vacation ownership options to client needs.
- Presented timeshare benefits, resort features, and contract terms during sales consultations.
- Built rapport with guests through persuasive, service-focused conversations.
- Managed objections and guided prospects toward informed purchase decisions.
- Maintained accurate CRM records for leads, follow-ups, and sales activity.
- Mentored newer agents on objection handling, presentation flow, and closing techniques.
Education
High School Diploma
Skills
Customer relations
Relationship building
Verbal and written communication
Project estimating
Team oversight
Consulting
Sales leadership
Timeline
Owner
Vapor Vault
08.2014 - CurrentRead More
Mortgage Loan Officer
Aspen Home Loans
09.2004 - 05.2009Read More
Sales Manager
Aspen Log Homes & Construction
03.2003 - 11.2013Read More
Sales Trainer
GPIII (Kirby Vacuums)
05.2000 - 03.2003Read More
Sales Agent
ORE (time Share Company)
10.1998 - 05.2000Read More
Bonneville High Schoo
High School Diploma
Read More