Alex Osterholm
Big Rapids
Summary
Dynamic manager with a proven track record at Jet's Pizza, excelling in team leadership and customer service. Strong operational efficiency through effective staff training and decision-making. Recognized for fostering positive customer relationships and implementing strategies that improved service quality, resulting in increased customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Manager
Jet's Pizza
08.2023 - Current
- Oversaw daily operations, ensuring timely service and product quality standards.
- Managed staff training to optimize team performance and efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained positive customer relationships through effective communication and service excellence.
Busboy
Amore's Grill & Spirits
05.2022 - 08.2022
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Supported servers by promptly clearing tables and refilling drinks to maintain high service standards.
- Implemented improved cleaning procedures, reducing time spent on table turnover between guests.
Line Cook
Carter's Cantina
08.2018 - 08.2022
- Operated kitchen equipment, maintaining cleanliness and functionality for optimal performance.
- Prepared multiple orders simultaneously during peak periods with maximizing customer satisfaction, and repeat business.
- Trained new staff on cooking techniques and kitchen protocols, fostering a collaborative environment.
Education
Bachelor of Arts - Secondary Education
Ferris State University
Big Rapids, MI05-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Jet's Pizza
08.2023 - Current
Busboy
Amore's Grill & Spirits
05.2022 - 08.2022
Line Cook
Carter's Cantina
08.2018 - 08.2022
Bachelor of Arts - Secondary Education
Ferris State University