Alex Perez
San Antonio,TX
Summary
My goal is to seek a challenging role that utilizes interpersonal skills, time management and problem solving skills. I am a very experienced problem solver who others depend on when facing unknown issues who maintains high standards in quality. I'm a key role member in helping plan and execute projects that help meet goals while being dependable and reliable when it comes to completing tasks and goes above and beyond to make sure the task is done right.
Overview
9
9
years of professional experience
Work History
Process Guide
Amazon
06.2024 - Current
- As a process guide I Assisted my PA/AM by managing over 75 employees, completed admin in a timely manner, support, mentor, and motivated employees. Managed safety, quality, productivity, and customer delivery promises. Collaborated with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
Learning Ambassador
Amazon
02.2024 - Current
- As a learning ambassador I train Stow problem solvers, IOL sweepers, and ISS AA's while communicating with other departments and paths helping set standard and expectations for work. In this role i have been able to pin point issues with training processes and see what barriers arise that cause errors for downstream customers and fix them at the source.
ISS Representative
Amazon
06.2023 - Current
- Assisting in training other ISS members, answering questions anyone might have in regards to inbound while responding to tickets in a timely matter to fix any mistakes that affect customer experience. This also includes fixing vendor or associate errors, submitting information via ticket, and creating solutions to unusual problems that affect workflow.
Cafe Manager
Tower Of The Americas
San Antonio, TX
08.2019 - 06.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Recorded information, shortages and discrepancies after completing scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Managed invoicing and payment processing operations, Handled account payments and provided information regarding outstanding balances
- Entered daily data in computer systems and documented office activities.
Crew Member Team Leader
Sonic Drive-in
San Antonio, TX
04.2016 - 03.2020
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Worked in team environment to maintain high levels of productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
N/a -
Texas State University
San Marcos, TX08.2018
High School Diploma -
Kipp University Prep
San Antonio, TX06.2018
Skills
- Mathematical Calculation and Reasoning
- Supplier Monitoring
- Sales Tracking
- Sales Promotion
- Leading Employees
- Inventory Accuracy
- Event Preparation
- Staff Motivation and Discipline
- Professional Relationships
- Inventory Tracking and Management
- Expert problem solving abilities, computer proficiency, Microsoft Office (Outlook, Excel, Word), Inventory Management, Training, Customer Service, Learning and Development, Project Planning, leadership experience, PG trained
Accomplishments
- .Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Documented and resolved employee conflicts which led to lower employee turnover
Timeline
Process Guide
Amazon
06.2024 - Current
Learning Ambassador
Amazon
02.2024 - Current
ISS Representative
Amazon
06.2023 - Current
Cafe Manager
Tower Of The Americas
08.2019 - 06.2021
Crew Member Team Leader
Sonic Drive-in
04.2016 - 03.2020
N/a -
Texas State University
High School Diploma -
Kipp University Prep