Dana ZiyadAAl Akil
Cleveland,OH
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Guide
Amazon
08.2023 - Current
- Staffed and supervised teams in daily operations and process adherence.
- Collaborated with cross-functional teams to identify areas for improvement while ensuring smooth process implementation.
- Assisted in optimizing workflow processes to increase efficiency and meet daily production goals.
- Provided support in tracking and analyzing key performance indicators (KPIs).
- Motivated and encouraged team members performance through tracking, reporting, and providing feedback on their performance.
- Ensured to address, report, and handle any safety concerns.
- Provided support to process assistants and area managers in supervising and meeting production metrics while following standard work in different outbound departments
Problem Solver
Amazon
05.2023 - Current
- leveraged the use of FcResearch and Rodeo to input and compile data
- Gathered and designed technical specifications to solve customer needs.
- Examined options and understood trade-offs to develop fallback plan.
Tier 1 Fulfilment Associate
Amaozn
10.2022 - Current
- Exceeded performance goals for productivity and quality in five different process paths (Mix, Smalls, SmartPac, SLAM, and problem solve)
- Working rapidly and safely to meet CPTs and shipment goals.
Learning Ambassador
Amazon
06.2023 - 01.2024
- Worked as a learning ambassador to teach and train associates in five different process paths.
- Conducted follow up training sessions for team members on process improvements.
- Trained associates while maintaining Standard Operating Procedure (SOP) compliance.
Delivery Driver
Amazon
08.2021 - 04.2022
- Ranked as a top delivery associate, for delivering packages on time and exceeding performance expectations.
- Achieved one of the best drivers’ performance records for operating the vehicle safely without any traffic violation or reckless driving.
- Tackled and solved any emerging problems on the road, like road closure, connectivity issues, and harsh weather circumstances.
Education
Master of Science - Engineering Systems Management
American University of Sharjah
Sharjah, UAE01.2020
Bachelor of Science - Telecommunication Engineering
Khalifa University
Sharjah, UAE12.2016
Skills
Soft Skills:
- Mathematical and analytical skills
- Management skills
- Communication Skills and interpersonal abilities
- Critical thinking
- Innovation and creativity
- Problem solving
Software Skills:
- MS (Word, PPT, Excel)
- SAP
- MATLAB
- C
- WEKA
- Adobe Illustrator
Accomplishments
- Awarded graduate financial assistantship from American University of Sharjah.
- Awarded full undergraduate scholarship from Khalifa University.
- Published four IEEE conference research papers.
Certification
- Business Foundation & Integration with SAP ERP 6.07
Languages
Arabic
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Process Guide
Amazon
08.2023 - Current
Learning Ambassador
Amazon
06.2023 - 01.2024
Problem Solver
Amazon
05.2023 - Current
Tier 1 Fulfilment Associate
Amaozn
10.2022 - Current
Delivery Driver
Amazon
08.2021 - 04.2022
Master of Science - Engineering Systems Management
American University of Sharjah
Bachelor of Science - Telecommunication Engineering
Khalifa University