Alex Perez
Oak Street Health
Lynbrook,NY
1
Certification
5
years of professional experience
Customer service professional with experience in hospitality and healthcare. Skilled at improving patient satisfaction through streamlined processes and clear communication. Proven ability to coordinate clinical teams, optimize schedules, and implement feedback-driven improvements for superior client experiences.
Work History
Welcome Coordinator
1 Year 8 Months- Enhanced patient check-in efficiency by optimizing Canopy and Greenway schedules, reducing wait times, and increasing throughput.
- Assisted patients with OSH Health navigation and resources, enhancing patient experience and follow-up adherence.
- Coordinated with clinical teams to prioritize appointments, enhancing access to services and increasing patient satisfaction.
- Partnered with clinical staff to refine patient care workflows, improving visit efficiency and overall care outcomes.
- Monitored patient feedback via Slack to identify service gaps and implement targeted improvements in care delivery.
Outreach Executive
1 Year 6 Months- Developed targeted community outreach plans, increasing qualified lead referrals and appointment bookings.
- Established partnerships with community organizations and insurance agents to expand referral networks.
- Coordinated with clinical teams to streamline patient onboarding and improve overall patient experience.
- Maintained accurate patient and lead records in Salesforce and Greenway, enhancing follow-up effectiveness.
Driver/Chauffer
1 Year 8 Months- Achieved timely client drop-offs through efficient transportation services.
- Conducted quality control and cleanliness checks to ensure vehicle readiness for safe transport.
- Reviewed vehicle inspection reports and scheduled maintenance to uphold optimal safety standards.
- Monitored key documents to ensure compliance with company policies and operational integrity.
Education
Undergraduate
Associate of Applied Science - Business Administration
Skills
Patient navigation
Patient data management
Patient tracking
Patient scheduling
Workflow optimization
Lead tracking
Community engagement
Excel expertise
Microsoft Office Suite
Strategic planning
Critical thinking
Team leadership
Certification
Food Protection Certificate, New York City Department of Mental Health & Hygiene
Timeline
Welcome Coordinator
Oak Street Health
11.2024 - 07.2026Read More
Outreach Executive
Oak Street Health
05.2023 - 11.2024Read More
Driver/Chauffer
Lyft, Uber & Town Car International
10.2021 - 06.2023Read More
Medgar Evers College
Undergraduate
Read More
Interboro Institute
Associate of Applied Science from Business Administration
Read More