JOHANNY HOOKER
West Haverstraw,NY
Summary
Bilingual healthcare professional with over 10 years of experience in hospital operations, patient navigation, and revenue cycle coordination. Skilled in Epic systems, newborn screening processes, and multidisciplinary collaboration across maternal and child health services. Proven ability to manage high-volume administrative workflows, improve billing accuracy, and support patient outcomes. Master of Public Health graduate with a concentration in Health Policy and Management.
Overview
20
20
years of professional experience
Work History
Labor and Delivery Coordinator / Newborn Screening Coordinator / Medical Spanish Interpreter
Flushing Hospital Medical Center
Flushing, NY
03.2024 - 03.2026
- Provide operational and administrative coordination across seven departments within the Nursing Division, supporting maternal and child health services.
- Coordinate supply requisitions and inventory management using Infor, working closely with purchasing and receiving departments.
- Maintain and analyze departmental statistics, including procedure tracking and monthly reporting for leadership.
- Manage Kronos timekeeping for approximately 135 employees across multiple departments.
- Review Epic workqueues to resolve missing charges, correct encounter errors, and ensure timely billing and documentation.
- Collaborate with revenue cycle teams in weekly discharged-not-billed (DNB) meetings to improve financial accuracy.
- Ensure completion and submission of required operational reports (monthly, quarterly, and annual).
- Oversee newborn screening processes, ensuring accurate specimen collection, documentation, and follow-up compliance.
- Coordinate communication with families, providers, and the Department of Health regarding screening results and required follow-ups.
- Provide Spanish medical interpretation to support patient care and communication.
OB/GYN Patient Navigator / Cancer Services Program Coordinator / Medical Spanish Interpreter
Flushing Hospital Medical Center
Flushing, NY
10.2020 - 03.2024
- Guided patients through care coordination, removing barriers to access for screenings and preventive services.
- Supported uninsured populations through the Cancer Services Program, improving access to early detection services.
- Managed patient outreach and scheduling for women’s health services and preventive care measures.
- Assisted patients with MyChart enrollment to improve access to personal health information.
- Collaborated with clinical teams to identify and close gaps in care.
- Provided Spanish interpretation for providers, patients, and pediatric services.
Sterilization Technician
Logistics Health Incorporated (American Mobile Dental Unit)
USA
11.2018 - 05.2023
- Delivered sterilization and infection control services for Army National Guard dental operations across multiple locations.
- Ensured compliance with regulatory and safety standards in mobile dental environments.
- Maintained sterilization records and equipment maintenance logs.
- Managed inventory and supply levels to support continuous operations.
- Collaborated with dental teams to maintain efficient and compliant clinical workflows.
Primary Care Navigator / Medical Spanish Interpreter
Flushing Hospital Medical Center
Flushing, NY
09.2018 - 10.2020
- Coordinated patient care for primary care services, addressing barriers such as transportation, insurance, and social support.
- Conducted outreach for targeted populations including patients with chronic conditions such as diabetes and hypertension.
- Supported providers through pre-visit planning and care coordination.
- Facilitated MyChart enrollment and patient education initiatives.
- Led National Diabetes Prevention Program (NDPP) sessions for eligible participants.
Dental Services Coordinator & Biller
Crown Dental PLLC
Mount Vernon, NY
01.2011 - 09.2018
- Managed dental billing operations, including claims submission, insurance verification, and payment posting.
- Maintained compliance with billing guidelines and monitored accounts receivable.
- Coordinated scheduling and patient communication using Dentrix software.
Compliance Analyst Intern
Visiting Nurse Service of New York
New York, NY
09.2017 - 12.2017
- Reviewed and maintained electronic medical records to ensure compliance and data accuracy.
- Conducted audits and supported documentation improvement initiatives.
- Assisted with special projects focused on improving physician documentation compliance.
Front Desk Supervisor / Receptionist
East Harlem Dental Plaza LLC
New York, NY
09.2006 - 08.2010
- Oversaw front desk operations, including patient registration, scheduling, and insurance verification.
- Managed patient accounts, billing coordination, and collections.
- Provided customer service and resolved patient concerns in a professional manner.
Education
Master of Public Health (MPH) - Health Policy and Management
CUNY Graduate School of Public Health & Health Policy
01-2024
Bachelor of Science (BS) - Health Services Administration
CUNY Lehman College
01-2018
Associate of Science (AS) - Therapeutic Recreation
CUNY Bronx Community College
01-2014
Skills
- Epic (EHR)
- Kronos Workforce Management
- Infor Supply Chain System
- Revenue Cycle Operations
- Patient Navigation
- Newborn Screening Coordination
- Dental Billing & Coding
- Healthcare Reporting & Data Tracking
- Bilingual Medical Interpretation (English/Spanish)
- Microsoft Office Suite
Accomplishments
- Author of original research article “Effects of delayed cord clamping on the clinical outcomes of infants of diabetic mothers,” published in the International Journal of Contemporary Pediatrics in 2025.
Timeline
Labor and Delivery Coordinator / Newborn Screening Coordinator / Medical Spanish Interpreter
Flushing Hospital Medical Center
03.2024 - 03.2026
OB/GYN Patient Navigator / Cancer Services Program Coordinator / Medical Spanish Interpreter
Flushing Hospital Medical Center
10.2020 - 03.2024
Sterilization Technician
Logistics Health Incorporated (American Mobile Dental Unit)
11.2018 - 05.2023
Primary Care Navigator / Medical Spanish Interpreter
Flushing Hospital Medical Center
09.2018 - 10.2020
Compliance Analyst Intern
Visiting Nurse Service of New York
09.2017 - 12.2017
Dental Services Coordinator & Biller
Crown Dental PLLC
01.2011 - 09.2018
Front Desk Supervisor / Receptionist
East Harlem Dental Plaza LLC
09.2006 - 08.2010
Bachelor of Science (BS) - Health Services Administration
CUNY Lehman College
Associate of Science (AS) - Therapeutic Recreation
CUNY Bronx Community College
Master of Public Health (MPH) - Health Policy and Management
CUNY Graduate School of Public Health & Health Policy