Giovanna Morlock
Taneytown
Summary
Dynamic and dedicated Medical Assistant with a proven track record of excellence in individual, team, and organizational performance. Exceptional multitasking abilities and effective workload prioritization with minimal supervision. Renowned for delivering outstanding customer service while demonstrating strong attention to detail, critical thinking, and problem-solving skills. Eager to leverage medical expertise and collaborative strengths in a fast-paced, deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Wellspan Gettysburg Hospital
Gettysburg, PA
02.2014 - Current
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Followed ethical codes to protect confidentiality of patient medical information.
- Collaborated with professional colleagues in development and implementation of family language service initiatives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Explained hospital policies and procedures to aid patients with limited English proficiency.
- Created new text in target language to reproduce content and style of original text.
Centralized Clinical Support Representative
York Hospital at Home
11.2024 - Current
- Completes Prior Authorizations, including in-depth chart reviews, formulary reviews, communication with patients, providers, and pharmacies as needed to troubleshoot the process and ensure closed loop communication regarding the medication.
- Conducts outreach to patients by phone, mail, MyChart secure messaging, and in-person to identify overdue preventative care services and to assist in scheduling appointments for these screenings/tests on behalf of the primary care offices.
- Provides support as needed, based on volume and demand, including but not limited to calling patient test results, mandatory DOH reporting, communication with patients related to school/work notes and other duties as identified.
- Fulfills patient requests for medication refill by following the approved standard work and med refill policy.
- Supports communication between patients and providers by helping to answer In-Basket messages to alleviate this work for the clinical staff within the practices.
- Collaborates with practices to support their tasking requirements as needed to help alleviate this work for the clinical staff within the practices.
- Utilizes a variety of communication and outreach strategies to engage various patient populations.
- Uses standing orders to facilitate patient’s completion of preventative services and testing.
- Provides excellent phone-based customer service skills, engage patients using motivational interviewing.
Surgical Scheduler Coordinator
WellSpan Medical Group
Gettysburg, PA
01.2023 - 01.2024
- Communicates effectively with providers and medical team.
- Managing incoming patient-related phone calls and coordinating with physicians, families/caregivers, and staff members.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for General surgery department.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Received and routed laboratory results to correct clinical staff members.
Medical Assistant
WellSpan Medical Group
Gettysburg, PA
03.2020 - 12.2022
- Obtained patient's medical history, medication information, symptoms, and documented properly into the chart.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicates effectively with providers and medical team.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Unite Secretary/Nursing Assistant
Wellspan Gettysburg Hospital
Gettysburg, PA
09.2017 - 03.2020
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Transported patients between rooms and appointments or testing locations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Interpreter Services Scheduler Hybrid
Wellspan Gettysburg Hospital
Gettysburg, PA
09.2016 - 07.2017
- Interpreted conversations between foreign language-speaking clients and others.
- Stayed current on new expressions and cultural changes impacting language.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Education
Spanish Medical Interpreter -
Bridging The Gap
PennsylvaniaCertified Medical Assistant - Nursing
Caroll Community College
Westminster, MD03-2020
TNA - Nursing Assistance
Sena
Medellín, Colombia03-1999
High School Diploma - undefined
La Salle
Medellín, Colombia12-1996
Skills
- Customer engagement
- Clear communication of clinical data
- Strong verbal and written communication
- Skilled in electronic health record management
- Proficient in multi-channel communication
- Self-driven professional
- Effective time management
- Problem-solving skills
- Detail-oriented analysis
- Effective problem resolution
- Clinical language proficiency
- Dedicated work ethic
- Proficient in EPIC EHR systems
- Effective multitasking
Certification
- Certified Clinical Medical Assistant.
- Medical Spanish Interpreter
Languages
Spanish
Timeline
Centralized Clinical Support Representative
York Hospital at Home
11.2024 - Current
Surgical Scheduler Coordinator
WellSpan Medical Group
01.2023 - 01.2024
Medical Assistant
WellSpan Medical Group
03.2020 - 12.2022
Unite Secretary/Nursing Assistant
Wellspan Gettysburg Hospital
09.2017 - 03.2020
Interpreter Services Scheduler Hybrid
Wellspan Gettysburg Hospital
09.2016 - 07.2017
Spanish Medical Interpreter
Wellspan Gettysburg Hospital
02.2014 - Current
Certified Medical Assistant - Nursing
Caroll Community College
TNA - Nursing Assistance
Sena
High School Diploma - undefined
La Salle
Spanish Medical Interpreter -
Bridging The Gap