Guadalupe Margarita Flores
Anaheim,CA
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Voyce INC
02.2022 - 06.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Spanish Medical Interpreter
LanguageLine
09.2019 - 12.2021
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Money Transfer Agent
Intermex
02.2018 - 01.2019
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Created and implemented strategic trading approaches.
- Met with members to understand goals and recommend solutions to fit specific needs.
Customer Service Representative
Teletech At Home
06.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Instituto Cultural Reforma
Mexico08.2012
Skills
- Study Sessions
- Content Adaptation
- Staff Education
- Direct Supervision
- Patient Engagement
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Medical Interpreter, Languageline - 1 month training and constant training medical terms
- Medical Interpreter, Voyce-1 month and constant Training medical terms
Languages
Spanish
Native or Bilingual
Timeline
Spanish Medical Interpreter
Voyce INC
02.2022 - 06.2023
Spanish Medical Interpreter
LanguageLine
09.2019 - 12.2021
Money Transfer Agent
Intermex
02.2018 - 01.2019
Customer Service Representative
Teletech At Home
06.2014 - 05.2015
High School Diploma -
Instituto Cultural Reforma
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