Alexander Peter
Inwood,WV
Summary
Experienced Senior Operations Manager with 10 years of experience in the ITAD industry, excelling in project management and process improvement. Proven track record in enhancing operational efficiency and compliance, while fostering cross-departmental collaboration. Skilled in data analysis and critical thinking, successfully overseeing large-scale ITAD operations and achieving significant performance milestones.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
SENIOR OPERATIONS MANAGER
IRON MOUNTAIN
10.2022 - Current
- Key decision maker for 180,000 sq. ft. ITAD facility operations.
- Responsible for overseeing the receiving, sanitization, audit/testing, shredding, inventory management, sales order fulfillment, and recycling operations.
- Responsible for ensuring adherence to client statements of work and service level agreements for the processing of IT assets.
- Responsible for facility compliance with ISO 9001, ISO 14001, OSHA 18001, and R2V3 certifications.
- Responsible for the development and implementation of facility goals and KPIs.
- Responsible for the development and implementation of SOPs.
SENIOR MANAGER - GLOBAL PROCESS AND QUALITY
ITRENEW INC
04.2021 - 10.2022
- Defined and documented companywide standard operating procedures for all operational departments and asset product categories.
- Created work instructions for companywide standard operating procedures and for client projects.
- Updated and managed the internal company Knowledge Base.
- Redesigned the statement of work process and job implementation process for client jobs.
- Assisted with domestic and international client projects and employee training.
- Audited facility operations and implemented opportunities for improvements.
FACILITY MANAGER
ITRENEW INC
04.2019 - 04.2021
- Key decision maker for 100,000 sq. ft. ITAD facility operations which processed over 3.2 million assets from over 25 different clients.
- Grew operational staff from 60 to 130 employees and orchestrated a second shift operation.
- Developed and implemented facility goals and KPIs.
- Adhered to client statements of work and service level agreements for over 1,000 different jobs.
- Ensured compliance with ISO 9001, ISO 14001, OSHA 18001, R2, and ADISA certifications.
- Managed vendor relationships, asset maintenance, and facility security.
PROCUREMENT MANAGER
ITRENEW INC
04.2018 - 04.2019
- Established supplier relationships for both domestic and international facilities.
- Designed and implemented companywide packaging standards for outbound shipments.
- Oversaw 100,000 sq. ft. facility process flow and infrastructure redesign.
- Assisted with domestic and international facility designs, client projects, and employee training.
- Maintained data on multiple facility inventories and operational costs.
INVENTORY SUPERVISOR
ITRENEW INC
12.2015 - 03.2018
- Hired, trained, and developed the sales order fulfillment team which picked, packed, and shipped over $88 million in sales orders.
- Established SOPs and KPIs for the sales order fulfillment department.
- Acted as a liaise between Operations, Remarketing, Client Services, and Accounting to ensure all departmental requirements were met.
- Tracked, maintained, and communicated inventory to appropriate departments.
- Ensured both client and customer requirements were met as it related to their inventory.
Education
Bachelor of Administration - Business Management
Radford University
Radford, VA05-2014
Skills
- Project management
- Data analysis
- Product lifecycle management
- Supply chain management
- Performance tracking
- Process creation and improvement
- Cross-departmental collaboration
- Critical thinking and problem solving
Websites
Certification
Project Management Professional (PMP) Certification - Project
Management Institute
Management Institute
Timeline
SENIOR OPERATIONS MANAGER
IRON MOUNTAIN
10.2022 - Current
SENIOR MANAGER - GLOBAL PROCESS AND QUALITY
ITRENEW INC
04.2021 - 10.2022
FACILITY MANAGER
ITRENEW INC
04.2019 - 04.2021
PROCUREMENT MANAGER
ITRENEW INC
04.2018 - 04.2019
INVENTORY SUPERVISOR
ITRENEW INC
12.2015 - 03.2018
Bachelor of Administration - Business Management
Radford University