Alex Proud
Aurora,CO
Summary
Dynamic professional with a proven track record at Advantage Security, excelling in report writing and complex problem-solving. Adept at fostering a safe environment while delivering superior customer service. Recognized for effectively managing incidents and training new hires, ensuring compliance with security protocols and enhancing team performance.
Overview
4
4
years of professional experience
Work History
Security Officer
Advantage Security
2024.09 - Current
- Patrolled assigned areas to deter unauthorized access and identify safety hazards.
- Monitored CCTV, alarm systems, and access points for suspicious activity.
- Responded promptly to incidents, disturbances, and emergency situations.
- Documented daily activity reports, incident details, and maintenance concerns accurately.
- Communicated with supervisors, law enforcement, and emergency personnel during incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patient Support Specialist
Zynex Medical
2023.03 - 2024.05
- Took patient calls regarding billing and insurance questions, effectively and efficiently educating patients about their insurance claims processing and company policies.
- Provided five-star customer service for patients while simultaneously performing data entry and adjustments to patient files.
- Trained new hires into the department on company policies, procedures and general work practices.
Education
High School Diploma -
Heritage High School
Littleton, CO05.2019
Skills
- Report writing
- Security guard license
- General security
- Superior customer service
- Complex Problem-solving
Timeline
Security Officer
Advantage Security
2024.09 - Current
Patient Support Specialist
Zynex Medical
2023.03 - 2024.05
High School Diploma -
Heritage High School