Alex Ragusa
Seattle,WA
Summary
Motivated and versatile professional with a diverse background in hospitality, sales, car sales, promotional products, and marketing. Proven track record in building strong client relationships, surpassing sales targets, and contributing to strategic planning for revenue growth. Dedicated to delivering excellent customer service, adept at anticipating needs, and resolving issues promptly. Seeking a role as a Landscape Sales or Foreman Team Lead to apply communication, leadership, and market knowledge for the company's growth and success.
Overview
16
16
years of professional experience
Work History
Server
Aqua by El Gaucho
05.2022 - Current
- Increasing sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrating strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supports colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Coordinating with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales and Landscape Forman
Wells Nursery LLC
01.2008 - Current
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
- Increased employee engagement by fostering a supportive work culture that recognized individual contributions and celebrated team achievements.
- Operated skid steers, wheel loaders, forklifts, and tractors
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
Recruiting Account Coordinator (Contract)
Amazon
01.2021 - 01.2022
- Developed and Implemented strategic organizational processes for over 200 candidates and staff to ensure video interview conferences were ready, prepared to drive employee retention and express a new potential workplace
- Ability to communicate value proposition and differentiate a candidates hiring experience using key tools for successful interview screening
Sales Account Specialist
Mudarri Motorsports
01.2021 - 01.2022
- Managed and executed customer expectations through sales process via phone conversations, emailing, texting, and in-person negotiations with over 100 customers per month
- Negotiated contracts with clients, securing long-term customers and fostering mutual understanding through the auto purchasing process
- Monitored service after sale and implemented quick and effective problem resolutions depending on customer experience with acknowledging company values
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
National Account Manager (eCommerce & Program Merchandise)
iClick LLC
01.2018 - 01.2021
- Collaborated with Vice President of Sales and cross-functional teams to develop and deliver marketing packages, future business opportunities for four multi-million dollar accounts resulting in revenues of over $3.4 million in overall sales (up 400% year to year)
- Curated over 50-75 custom promotional products for specific program store merchandise for Fortune 500 companies resulting in high value quarterly reorders ranging from $10k to $70k per order
- Managed a monthly financial portfolio via Excel, to ensure distributor's vendor relations team maintained competitive pricing on technology trending promotional product items
- Established and nurtured relationships with multiple existing e-commerce distributor executives and sales representatives by 50-70 weekly sales calls, or virtual meetings, product knowledge presentations, and video seminars, contributing to increased sales and customer satisfaction
- Actively participated in local and regional trade associations, enhancing company's presence within the marketplace and facilitating networking opportunities.
- Attended trade shows to network with existing and potential customers, resulting in 20% increase of new-incoming customers.
- Consulted and conducted with over 20 distributors on how to develop trending product website stores, maintain program product inventory, and showcase market research to identify and provide profit savings and effective returnable earnings for each account
Education
Bachelor of Arts - Public Relations
Washington State University
Pullman, WA05.2016
Skills
- Excellent communication, customer service, and leadership skills
- Minor knowledge of nursery, and landscape products and practices
- Strong negotiating and selling skills with a proven approach to accessing decision-makers
- Ability to communicate values and expertise on products, design, and correct plant installation
- Proficient in principles of sales and operations planning, statistical demand forecasting, and integration of demand and supply plans
- Flexible and Adaptable
- Strong Work Ethic
Timeline
Server
Aqua by El Gaucho
05.2022 - Current
Recruiting Account Coordinator (Contract)
Amazon
01.2021 - 01.2022
Sales Account Specialist
Mudarri Motorsports
01.2021 - 01.2022
National Account Manager (eCommerce & Program Merchandise)
iClick LLC
01.2018 - 01.2021
Sales and Landscape Forman
Wells Nursery LLC
01.2008 - Current
Bachelor of Arts - Public Relations
Washington State University
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