Work Type
Full TimeLocation Preference
On-SiteRemoteLocation: Tempe, AZ
Open to relocation: Yes
Alex Reyes
Tempe,AZ
Work Preference
Summary
Dynamic professional with a proven track record in: Driving employee engagement Cultivating inclusive environments Implementing robust learning initiatives Proficient in orchestrating and supervising comprehensive training programs, empowering teams to achieve excellence. Skilled in fostering strategic collaborations and providing adept support in talent management, consistently enhancing employee experiences within diverse operational landscapes.
Overview
5
5
years of professional experience
Work History
Central Operations Associate
Amazon Logistics Central Operations
- Assisted Amazon Delivery Associates in real-time to overcome immediate barriers to package delivery using multiple tools
- Supported up to 58 drivers and dispatchers daily, maintaining a 1:23 Average Handle Time against a 2:00 goal.
Central Operations Quality Assurance Associate
- Audited exceptions to ensure adherence to Standard Work, utilizing six sources to verify Operations Associates performance and address quality defects
- Completed 636+ audits weekly, 75.69% more than the associate average.
Learning Coordinator
Amazon Logistics Central Operations
05.2023 - Current
- Coordinated and facilitated diverse training programs, overseeing associate onboarding and continued training initiatives with a tea of trainers
- Monitored and tracked new hire metrics and learning curve at site level, ensuring adherence to establish training standards and Carrier Dangerous training
- Spearheaded ambassador identification program, conducting audits, and managing new hire onboarding process
- Executed seasonal and permanent trainer programs while auditing standard work to drive operational excellence
- Drove learning-related audits, supported operational initiatives, and managed ticketing system closure timelines
- Developed and assessed the effectiveness of training programs, meticulously documenting feedback for continuous improvement.
Central Operations Associate
Amazon Logistics Central Operations
09.2021 - 05.2023
- Conducted deep dives via web scraping and direct contact with businesses to gather crucial attributes, preventing failed deliveries to Amazon customers
- Processed an average of 85 businesses daily, resulting in savings of approximately $41.93 per business.
Skills
- Employee Engagement Strategies
- Facilitation of Learning & Development
- Strategic Collaboration & Coordination
- Talent Management Support
- Adaptability in Dynamic Work Environments
Timeline
Learning Coordinator
Amazon Logistics Central Operations
05.2023 - Current
Central Operations Associate
Amazon Logistics Central Operations
09.2021 - 05.2023
Central Operations Quality Assurance Associate
Central Operations Associate
Amazon Logistics Central Operations