Alex Ribeiro
Miami Beach,FL
Summary
Commercial Management I Retail I Mixologist Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Gucci professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Associate Store Director
Gucci Flagship Iguatemi
11.2018
- Carrying out sales technique training, ensuring brand standardization; Application of the Clienteling technique with a focus on strengthening and maintaining customer relationships; Development of a strategy focused on the customer's purchasing journey and the establishment of personalized services; Daily briefing meeting with the team aiming to align specific themes; Monitoring indicators and planning specific actions focused on reversing results; Working for 3 months in Mexico with the aim of developing managers in customer shopping journey strategies.
Sub manager
Barneys New York
09.2009
- Direct work in the sales floor focusing on customer needs; Support in the management of salespeople and cashier; Opening of the store and cashier and preparing the store in line with the required standards; Supervision of sales, closing and daily cash reconciliation.
Commercial Manager
Osklen
09.2021 - 11.2023
- Responsible for operations activities in the Barra region: Rio Design Barra, Village Mall and Barra shopping; Supervision of teams and general store activities; Deployment and daily monitoring of goals and indicators with a focus on team engagement, sales strategy and e-commerce; Application of the Clienteling technique with a focus on strengthening and maintaining customer relationships.
Commercial Manager
Osklen Flagship Ipanema
10.2011 - 10.2018
- Direct work on the sales floor with a focus on customer loyalty and excellent experience; Team development, directing efforts focusing on sales strategy, product and customer needs; Conducting training on sales techniques, service and products, aimed at teams and new managers; Development and daily monitoring of goals and indicators; Direct work with the Visual Merchandising team in organizing, displaying and visualizing the store, aligned with the city's annual calendar; Planning strategic commercial actions aimed at franchisees, focusing on improving stock turnover and increasing results; Assistance to franchisees during the showrooms held, at each collection exchange.
Bartender
Score - South Beach - Florida
09.2004 - 09.2009
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Jonny Thai restaurant - Provincetown
09.2005 - 09.2007
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
MBA in Marketing and Intelligence in Digital Business - Digital Marketing
Fundação Getulio Vargas
Brazil07.2024
Degree in Commercial Management -
Estácio de Sá University
01.2015
Bachelor of Business Administration - AccountingBusinessManagement
Boston University
01.2005
Skills
- Inventory Control
- Program Administration
- Staff Management
- Operations Oversight
- Organizational skills
- Leadership abilities
- Product knowledge
- Sales expertise
- Performance evaluation
- Strategic Merchandising
- Goals and Performance
- Upselling and Cross Selling
- Customer Service and Engagement
Websites
Languages
Fluent English
Fluent Spanish
Portuguese
Courses And Qualifications
- Certificate in Photography, Boston Museum of Fine Arts, USA, 2002
- Certificate in Business, Boston University, USA, 2002
- Certificate in English, Harvard, USA, 2002
- Certificate in Hospitality Management, FIU, Florida, 2005
- Certificate in Spanish, Mexico, 2019
Contact Telephone
- (wthasp+5521) 97373-8778, mobile
- 786 801-7712, mobile
Professional Resume
Trilingual professional with over 17 years of experience in the Commercial area. Responsible for developing high-performance teams focused on customer experience in the Retail segment. Solid knowledge in customer relationships, products, goal setting, KPI analysis and development of actions and commercial strategies aimed at improving results.
Timeline
Commercial Manager
Osklen
09.2021 - 11.2023
Associate Store Director
Gucci Flagship Iguatemi
11.2018
Commercial Manager
Osklen Flagship Ipanema
10.2011 - 10.2018
Sub manager
Barneys New York
09.2009
Jonny Thai restaurant - Provincetown
09.2005 - 09.2007
Bartender
Score - South Beach - Florida
09.2004 - 09.2009
MBA in Marketing and Intelligence in Digital Business - Digital Marketing
Fundação Getulio Vargas
Degree in Commercial Management -
Estácio de Sá University
Bachelor of Business Administration - AccountingBusinessManagement
Boston University