Samaris Pagán
Brooklyn,NY
Summary
Dynamic retail professional with extensive experience, excelling in team management and customer engagement. Proven track record in optimizing store operations and enhancing inventory control, leading to increased customer satisfaction. Adept at mentoring staff and implementing innovative strategies to drive sales and improve overall performance.
Overview
9
9
years of professional experience
Work History
Associate Store Director
Glossier
02.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Managed daily cash handling procedures, including reconciling registers, making bank deposits, and maintaining accurate financial records.
- Collaborated with the Store Manager to devise innovative promotional campaigns that drove increased foot traffic and sales conversions.
- Optimized product presentation by regularly updating store layouts, signage, and marketing materials in alignment with current merchandising trends.
Store Manager
Buck Mason
12.2020 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Stylist Sales Associate
Everlane
10.2019 - 12.2020
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty through private styling appointments.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Sales Ambassador
COS
01.2019 - 10.2019
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Oversaw all visual standards for the men's department, keeping in mind allocations for any incoming product/collection to boost sales.
- Styled clients on a day to day basis, cross-selling where applicable to increase key promoter indicators for the store.
- Trained new hires regarding all things from culture, philosophy and DNA of the brand for front of house and back of house operations.
Retail Stock Associate
Abercrombie & Fitch
12.2015 - 04.2019
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.
- Supported visual merchandising efforts, executing store layout changes to optimize product visibility.
Education
Bachelor of Arts - General Communications With A Minor in Journalism
Universidad Del Sagrado Corazon
San Juan, PR05-2017
Skills
- Store operations
- Team management
- Inventory control
- Employee scheduling
- Customer service and engagement
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Associate Store Director
Glossier
02.2023 - Current
Store Manager
Buck Mason
12.2020 - 01.2023
Stylist Sales Associate
Everlane
10.2019 - 12.2020
Sales Ambassador
COS
01.2019 - 10.2019
Retail Stock Associate
Abercrombie & Fitch
12.2015 - 04.2019
Bachelor of Arts - General Communications With A Minor in Journalism
Universidad Del Sagrado Corazon
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