Alex Richmond
Chattanooga,TN
Summary
Experienced with customer and community relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve objectives and maintain a positive environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works
08.2025 - Current
- Mentored new sales associates to enhance product knowledge and customer engagement skills.
- Assist in floorsets, breaking down tables and setting up new displays
Archaeological Technician/ Researcher
Cumberland Applied Research Applications
06.2024 - Current
- Collaborated with interdisciplinary teams to ensure accurate data collection and preservation methods.
- Developed reports summarizing findings, enhancing communication with stakeholders.
- Collaborated with multidisciplinary teams to successfully complete large-scale archaeological projects within strict deadlines.
- Managed collections and relevant data during large projects to ensure high quality standards and allow management to focus on other roles.
- Assisted in research for historical data related to project sites.
Brand Ambassador
American Eagle Outfitters
11.2022 - 08.2025
- Provide accurate information about promotions customer programs and products, helping drive high customer retention
- Offer each customer personal service to boost sales and customer satisfaction
Library Student Assistant
University of Tennessee at Chattanooga
08.2021 - 12.2023
- Worked in the operation of the libraries digital collections which included digital and audio recording equipment
- Assisted students in the operation of the digital and audio equipment
- Responsible for transcribing old letters and journals that were connected to Tennessee history and transcribe them for University students and the community
- Digitalize and format historical photos and documents for the college students and community
- Archiving materials and preserving library artifacts
- Would work front desk and redirect students who came in to the proper departments and when necessary screen phone calls for librarians
- Made sure that all equipment that was checked out by a university student was checked to make sure all equipment was together and made sure that when equipment was returned it was checked against the check list that all was returned in the same condition as checked out
- Handled the digital and audio suite studios
- Project lead for studio community project
- Worked with adobe and Microsoft programs and assisted students in use of the programs
Education
Bachelor of Science - English Literature
University of Tennessee at Chattanooga
Chattanooga, TNHistory
ChattState
Chattanooga, TN12.2023
Master of Science - Library And Information Science
University of Tennessee
Knoxville, TN12-2027
Skills
- Customer service,
- Microsoft word, Microsoft excel, Documentation review, Adobe,
- Library Services
- Historical Research
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Bath & Body Works
08.2025 - Current
Archaeological Technician/ Researcher
Cumberland Applied Research Applications
06.2024 - Current
Brand Ambassador
American Eagle Outfitters
11.2022 - 08.2025
Library Student Assistant
University of Tennessee at Chattanooga
08.2021 - 12.2023
History
ChattState
Bachelor of Science - English Literature
University of Tennessee at Chattanooga
Master of Science - Library And Information Science
University of Tennessee