Alex Rivas
South Jordan,UT
Summary
Experienced Associate Director with a strong track record of enhancing team performance, developing effective business strategies, and providing data-driven insights. Proficient in pinpointing the most effective approaches for inspiring staff and cultivating client engagement. Committed to ongoing process refinement and personnel development to optimize operational efficiency in pursuit of company goals.
Overview
9
9
years of professional experience
9
9
Years of leadership experience
2
2
Years of risk/fraud experience
5
5
Years of operation management experience
9
9
Years of customer experience leadership
Work History
Associate Director of Operations
Heyday
08.2021 - 10.2023
- Orchestrated short and long range strategic plans to direct financial progress of business to increase brand revenue growth by 3.5% month over month
- Expanded business operations within Amazon Seller Central by creating new processes and implementation of strategic planning determined by organizational financial goals
- Revamped internal procedures into clearly defined internal knowledge base content, resulting in higher quality services, FTE cost reductions, and case full time resolution by 29%
- Served as cross-functional strategic advisor and functional expert on critical strategic and operational matters
Manager of Operations
Walmart.com
12.2014 - 08.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Recruited, hired and trained team members on application of projects, customer relations and customer service
- Implemented policies and standard operating procedures within quality assurance, logistics, and compliance
- Identified areas of deficiency and performed root-cause analysis to solve problems and reduce order defect rate by 12%
Education
BBA - Business Development And Personnel Management
Bellevue University
Bellevue, NE06.2013
Associate of Science - Business Administration And Management
Salt Lake Community College
Salt Lake City, UT06.2011
Skills
- Cross-Functional Team Leader
- Individual Performance Management
- Data-Driven Decision-Making
- Problem Resolution Expert
- Root Cause Analysis
- LEAN Focused
- Extreme Ownership
- Cost Management
- Team Building
- Program Optimization
Additional Skills
- Zendesk Administrator
- Amazon Seller Central
- Microsoft Office - Proficient in Excel
- Google Sheets
- Medallia, Agent Connect
- CX Moments - Contact Trend Analysis
- inContact Admin
- Shopify, Shopify Plus
- SOP Creation
- Data Presentation
- Social Media Management
Timeline
Associate Director of Operations
Heyday
08.2021 - 10.2023
Manager of Operations
Walmart.com
12.2014 - 08.2021
BBA - Business Development And Personnel Management
Bellevue University
Associate of Science - Business Administration And Management
Salt Lake Community College