Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alex Roaro

Houston,TX

Summary

Dynamic leader with a proven track record at Andretti Indoor Karting & Games, excelling in team motivation and performance improvement. Leveraged excellent communication and organizational skills to enhance team efficiency and customer satisfaction. Achieved significant quality improvements, embodying corporate social responsibility and diversity inclusion.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead

Andretti Indoor Karting & Games
03.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Assisted in recruitment to build team of top performers.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Guest Services

Track 21 Indoor Racing
03.2018 - 03.2021
  • Implemented cost-saving measures without compromising the quality of guest services or amenities provided.
  • Developed strong working relationships with team members to provide seamless guest services.
  • Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
  • Supported successful events by overseeing logistics, staff management, and guest services.

Warehouse Worker

Home Depot
06.2019 - 11.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.

Cashier

Murphy USA
01.2018 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Barbering

Franklin Institute
Houston, TX
06.2024

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Hard working
  • Motivated
  • Takes initiative
  • Takes criticism well
  • Diversity and Inclusion
  • Corporate Social Responsibility
  • Employee engagement
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • Staff Training
  • Goal Setting
  • Mentoring
  • Quality Improvement
  • Overseeing Daily Activities
  • Safety
  • Leadership
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Multitasking Abilities
  • Team building
  • Time Management

Accomplishments

  • Team leader of the month (several months)
  • Perfect attendance

Certification

  • Twic card certified
  • OSHA 10 general industry
  • Class A barber

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Team Lead

Andretti Indoor Karting & Games
03.2021 - Current

Warehouse Worker

Home Depot
06.2019 - 11.2020

Guest Services

Track 21 Indoor Racing
03.2018 - 03.2021

Cashier

Murphy USA
01.2018 - 05.2019

Barbering

Franklin Institute

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Alex Roaro