Alex Rodriguez
San Diego,CA
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skills in translating technical requirements to business solutions. Malleable and eager to advance in technical knowledge and in my career.
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
Duffy Kruspodin, LLP
San Diego, CA
07.2022 - Current
- Updated documentation related to IT procedures and policies.
- Investigated security incidents utilizing log files from servers and devices.
- Installed and configured new hardware, software and peripheral devices.
- Implemented security measures to protect user data
- Maintained inventory of IT equipment and supplies.
- Delivered technical assistance to users by troubleshooting computer problems remotely.
IT Administrator
Americans Payback To Vets
Rancho Cucamonga, CA
05.2020 - 06.2022
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Support Specialist
New Harvest Ventures LLC
Rancho Cucamonga, CA
01.2018 - 04.2020
- Delivered onsite technical support for 10 employees.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Used ticketing systems to manage and process support actions and requests.
Education
Studying For CompTIA A+ Exam
CompTIA A+ Certificate
10-2024
Bachelor of Science - Information Technology And Information Systems
California State University - San Marcos
San Marcos, CA06-2026
High School Diploma -
Damien High School
La Verne, CASkills
- Hardware and Software Repair
- Software Evaluation
- Microsoft Windows and Office Proficiency
- Technical Troubleshooting
- Remote Support
- Customer Service
Timeline
IT Help Desk Technician
Duffy Kruspodin, LLP
07.2022 - Current
IT Administrator
Americans Payback To Vets
05.2020 - 06.2022
IT Support Specialist
New Harvest Ventures LLC
01.2018 - 04.2020
Studying For CompTIA A+ Exam
CompTIA A+ Certificate
Bachelor of Science - Information Technology And Information Systems
California State University - San Marcos
High School Diploma -
Damien High School
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