Alex Rodriguez
Indian Trail,NC
Summary
Accomplished Service Manager at Independence Mazda with expertise in problem-solving and team leadership. Successfully resolved customer complaints, enhancing satisfaction and loyalty. Spearheaded staff training and development, boosting performance and achieving sales targets. Proven track record in project management, ensuring timely completion and quality. Dependable and goal-oriented professional committed to excellence.
Overview
8
8
years of professional experience
Work History
Service Manager
Independence Mazda
01.2024 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Advisor
Independence Mazda
09.2020 - 01.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Project Manager
Sync Storage Solutions
08.2019 - 09.2020
- Successfully coordinated the construction, removal and repair of warehouse storage structures.
- Planned, designed, and scheduled phases for larger projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Hired contractors that best fit the requirements of the specific tasks at hand.
- Monitored project performance to identify areas of improvement and make adjustments.
Laborer
Sync Storage Solutions
08.2017 - 08.2019
- Assisted in the construction of warehouse storage facilities such as; pallet rack, modular offices, multi-level storage archives etc.
- Assisted in the removal and repair of worn and or damaged warehouse storage components listed above.
- Operated fork lifts, lulls, boom lifts and scissor lifts to help erect tall structures and place material in their appointed areas.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
Education
High School Diploma -
Porter Ridge
Indian Trail, NCSkills
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Goal oriented
- Team collaboration and leadership
- Dependable and transparent
- Team leadership
- Staff motivation
Timeline
Service Manager
Independence Mazda
01.2024 - Current
Service Advisor
Independence Mazda
09.2020 - 01.2024
Project Manager
Sync Storage Solutions
08.2019 - 09.2020
Laborer
Sync Storage Solutions
08.2017 - 08.2019
High School Diploma -
Porter Ridge
Granted the Employee Of The Year award
In the year 2024, I earned the Employee Of The Year award granted by the Keffer Automotive group for exceeding company records in both sales and customer satisfaction.