Alex Rodriguez
Los Angeles,CA
Summary
Dynamic General Manager with a proven track record in optimizing workforce efficiency and enhancing customer satisfaction. Expertise in operations management and effective communication drives team performance and strategic decision-making.
Overview
8
8
years of professional experience
Work History
General Manager
Dos Amantes Mexican Grill
Los Angeles, CA
05.2025 - Current
- Oversaw daily operations to ensure high-quality food service and customer satisfaction.
- Managed staff scheduling, optimizing workforce efficiency during peak hours.
- Implemented inventory control measures to reduce waste and manage costs effectively.
- Coordinated training programs for new employees to enhance service skills and knowledge.
- Assisted in financial reporting, analyzing sales trends to inform strategic decisions.
- Fostered positive team dynamics through effective communication and conflict resolution techniques.
- Developed promotional strategies to increase customer engagement and boost sales.
Catering Manager
Red Fish Kitchen Catering
Los Angeles, CA
03.2018 - 05.2025
- Led end-to-end planning and execution of multiple concurrent events, managing project timelines, budgets, staffing, logistics, and deliverables from concept through completion.
- Coordinated logistics for large-scale catering events, managing cross-functional teams (kitchen, service staff, vendors, and venues) to meet scope, quality, and deadline expectations.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Maintained high client satisfaction through clear communication, status updates, and post-event evaluations to drive continuous improvement.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
Education
Bachelor of Science - Business Administration
California State University, Los Angeles
Los Angeles, CA06-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer Service Oriented
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Dos Amantes Mexican Grill
05.2025 - Current
Catering Manager
Red Fish Kitchen Catering
03.2018 - 05.2025
Bachelor of Science - Business Administration
California State University, Los Angeles