Dishonn Rose
Centurion Auto Logistics
Jacksonville,FL
14
years of professional experience
Secured position to leverage management and organizational skills in enhancing internal customer service.
Work History
Dispatcher
5 Years 1 Month- Monitored transportation schedules and managed fleet assignments efficiently.
- Optimized communication between drivers and clients using logistics management software.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Service Manager
2 Years 2 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
2 Years 10 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service / Account Coordinator
3 Years- Maintained customer order guides
- Keyed customer orders including LTO’s
- Invoiced all processed orders
- Communicated with GM’s and Store Mangers on new store openings
- Coordinated orders for new store openings
Education
High School Diploma
- Relevant Coursework
- Driving change with coaching March 2019
- Choosing to lead as a woman April 2018
- Skillsoft Leadership Advantage 3.0 March 2018
- Creating Workbooks, Worksheets and data in Excel January 2018
Skills
Leadership
Communication Skills
Public Speaking
Critical Thinking
Salesforce
AS 400
Accomplishments
- CMU Sales employee of the quarter FY1 Quarter 1
Timeline
Dispatcher
Centurion Auto Logistics
07.2021 - CurrentRead More
Customer Service Manager
Sysco Jacksonville Inc.
03.2018 - 05.2020Read More
Customer Service Representative
Sysco Jacksonville Inc.
05.2015 - 03.2018Read More
Customer Service / Account Coordinator
Customized Distribution
04.2012 - 04.2015Read More
Florida State College Jacksonville
High School Diploma
Read More