ALEX ROSEN
Winter Garden
Summary
With a track record of consistently surpassing customer satisfaction targets, I am dedicated to delivering exceptional customer support through effective communication and adept problem-solving abilities. I have successfully met and exceeded customer expectations, ensuring their needs are met in a timely and efficient manner. My strong commitment to providing outstanding service allows me to effectively address customer concerns and resolve issues, resulting in positive experiences and long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Walt Disney World
07.2022 - Current
- Greeted guests in a friendly and professional manner and aided with check in, check out and general information about the hotel and local attractions
- Ensured high-quality customer satisfaction through proactive engagement.
- Utilized problem solving skills to resolve issues quickly and efficiently
Sales Associate
Walt Disney World
06.2021 - 06.2022
- Developed in depth understanding of product features and benefits to assist customers with their purchasing decisions
- Built positive relationships with customers through excellent customer service
- Demonstrated effective problem-solving skills to resolve customer complaint
Education
Bachelor's - Communications, Public Relations
University of Arizona
Tucson, AZ04.2024
Skills
- Teamwork
- Leadership
- Communication
- Time Management
- Problem Solving
- Creativity
- Attention to Detail
- Interpersonal Communications
Timeline
Call Center Representative
Walt Disney World
07.2022 - Current
Sales Associate
Walt Disney World
06.2021 - 06.2022
Bachelor's - Communications, Public Relations
University of Arizona