Summary
Overview
Work History
Education
Skills
Timeline
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Alex Rosen

Winter Garden,FL

Summary

Customer-focused professional with 3+ years of experience in high-volume service and entertainment environments. Skilled in communication, guest engagement, and problem-solving while maintaining professionalism under pressure. Recognized for adaptability, teamwork, and delivering exceptional guest experiences.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Walt Disney World
Orlando, FL
07.2022 - Current
  • Assist guests with reservations, ticketing, and general inquiries in a high-volume call center environment
  • Resolve customer concerns efficiently while maintaining company service standards
  • Maintain detailed records of guest interactions and ensure timely follow-up
  • Consistently meet performance metrics for accuracy, call handling time, and guest satisfaction

Sales Associate

Walt Disney World College Program
Orlando, FL
06.2021 - 06.2022
  • Assisted guests with product selection and purchasing decisions
  • Built rapport with customers to enhance the guest experience
  • Resolved complaints professionally and escalated issues when necessary
  • Maintained organized merchandise displays and inventory accuracy

Barista

Starbucks
Smithfield, RI
11.2016 - 04.2023
  • Delivered exceptional customer service in a fast-paced, high-traffic environment
  • Prepared beverages and food items accurately while maintaining quality and safety standards
  • Handled financial transactions with accuracy and accountability
  • Contributed to team efficiency during peak hours through effective communication and multitasking

Education

Bachelor of Arts - Communications

University of Arizona
Tucson, AZ
04-2024

Skills

  • Customer Service Excellence
  • Team Collaboration
  • Public Performance
  • Communication (Verbal & Written)
  • Conflict Resolution
  • Time Management
  • Problem Solving
  • Attention to Detail
  • Adaptability in Fast-Paced Environments

Timeline

Call Center Representative

Walt Disney World
07.2022 - Current

Sales Associate

Walt Disney World College Program
06.2021 - 06.2022

Barista

Starbucks
11.2016 - 04.2023

Bachelor of Arts - Communications

University of Arizona